Reviews, Sales, and Service Ratings for
Tin Leg

I have never written a bad review before, so I was unaware that zero stars was not an option. I hate that I'm having to leave even a single star. I wish I had seen all the other terrible reviews. I am sure SquareMouth pays a service to only have the good reviews most noticeable (using our policy money to do so, since they certainly did not cover our losses). I am so glad our hard-earned money can go to supporting a dishonest company.

1. Absolutely HORRIBLE customer service. You can not get through to anyone at any time. The 800 number is a black hole. No one calls you back. Their letters read, "Please do not hesitate to contact me if you have any other questions regarding this decision." Complete joke. They know there is no way you will be able to "contact them" via phone, and if you email back with a question, they do not respond.

2. Horrible coverage. We bought a "cancel for any reason" policy that cost over $400 for a 5-day trip. The trip was cancelled due to the cloud strike. Tin Leg did not reimburse us because the hotel offered a voucher. We could not use the voucher in the limited time the hotel gave us, so we were out the entire amount. I understand why a hotel can't reimburse everyone who had to cancel. If I could have cancelled the hotel on my own with a full refund, then why get insurance in the first place?

I have written back asking what policy would have covered this trip since the "cancel for any reason" did not. Of course, I will not hear back. So, not only are we out the money, but we will have no answered questions either. Complete misrepresentation and dishonest business practice.

Thank you for sharing your feedback. We apologize for the frustration you’ve experienced with your claim. I understand that you have concerns regarding both the coverage and the communication, and I want to assure you that we take your feedback seriously.
Regarding your claim, our claims supervisor has been in direct contact with you, and I want to clarify some key details. Initially, your claim was denied because both of the resorts involved had provided you with credits, which was considered a full reimbursement based on the documentation we received. However, I understand you’ve since communicated with the resorts and rejected the credits they offered. We appreciate you sending the necessary documentation confirming the rejection of those credits on September 13. Based on this new information, we are now able to re-review your claim and will finalize it accordingly.
I also want to explain that Cancel For Any Reason (CFAR) coverage is a pre-departure benefit. This means it is only available for cancellations made before your trip begins. Once your trip has started, CFAR coverage no longer applies. In your case, since the trip had already commenced, CFAR was not an option. I hope this clears up any confusion regarding the type of coverage your policy provides.
As for your experience with customer service, I sincerely apologize for any difficulties you encountered in reaching our team. We are committed to improving our communication processes and ensuring that our customers receive timely responses. I’m glad that we’ve since been able to connect with you directly to address your concerns, and we are dedicated to handling your claim fairly.
We will be following up with you shortly to complete the review of your claim. Thank you again for your patience and for bringing this to our attention.

Seamless, repeat customer

Piece of mind knowing that I purchased protection in the event something happened, and could call for assistance that would help me through my travel issues.

Thank you for taking the time to share your feedback and for choosing our travel insurance. We're glad to hear that our protection gave you peace of mind during your travels.

We always strive to provide a 5-star experience, so we would love to know what we could have done better to earn those extra stars. Your insights are invaluable and help us continuously improve our services.

Thank you again for your feedback, and we hope to serve you again on future travels!

Called customer service about making a claim. Was told to go through claim process on line. Filled out info, never heard back about my claim.

Thank you for your feedback. We apologize for the inconvenience you've experienced. After reviewing your case, we found that our team did send several emails requesting additional information to process your claim, but it seems they may not have reached your inbox. It's possible they were filtered into your spam or junk folder.

To resolve this, a claims examiner will be reaching out to you by phone today to ensure we get everything we need to move forward with your claim. We appreciate your patience and are committed to assisting you as quickly as possible.

My trip was good. Only thing is we had a 16 hour delay and my claim is in progress so until then my rating will not be completely accurate.

Representatives very helpful and courteous. We’re still awaiting response to our claim. We were unable to take our trip due to unexpected illness and hospitalization

This is the second time that I have purchased a policy with Tin Leg. Each time I found the interaction very pleasant and stress-free. I was easily able to reach a human being and didn’t have to plod through a series of menus. The policy cost was very competitive and the policy had everything I wanted. Each time the person I spoke with was very patient. I have to say that, having never had to file a claim, I can not say what it would be like filing a claim and getting reimbursement, but just buying the policy, getting a policy that has the coverage I’m looking for, and interacting with Tin Leg has been very positive.

Easy to use and good coverage

We had to cancel our cruise due to illness. Filing the form and sending the necessary documentation was easy and the claim was allowed in full in a short time period.

Found your name on line. Made one phone call and felt good about leaving the U.S. and travelling to Canada. Thank God I Dont have to make a claim, but will be using you again