Reviews, Sales, and Service Ratings for
Tin Leg

Wife was in hospital. No one answering your phone. Finally did. No assistance. Said they would call back. Never did.

Thank you for bringing this to our attention, and we are sorry to hear about the difficulties you experienced during your wife's hospitalization. We understand how stressful these situations can be, and we sincerely apologize for any additional frustration.
After reviewing our records, we see that your call was received at 9:45 AM. At that time, your call was answered by another team member who took your information for a callback. Our Specialty Team returned your call at 10:31 AM, leaving a voicemail, and made additional attempts to reach you at 10:32 AM, 4:12 PM, and 4:13 PM, but unfortunately, we were unable to connect.
We regret that we were not able to assist you more effectively when you needed us. Please know that we take this feedback seriously and are committed to improving our response process to better serve our customers in urgent situations.
If there is anything further we can do to assist you, or if you would like to discuss this matter in more detail, please don't hesitate to reach out to us directly.

We have used Squaremouth for multiple trips.. We always have a good experience. We always find a product that meets our needs. We find the Tin Leg products to be competitive.

Overall great experience. At first the number of choices are overwhelming but the filters really help to narrow it down.

I bought a Gold policy. Their customer service when I called while I was buying the policies was great. I was not impressed with their claim service people. They don't seem to understand what they read based on their responses in email. Perhaps they are using technology to craft responses, if so it needs work. I cancelled my trip based in part on a family member's illness. I filed a claim and it was only after I did so that I found out that I had apparently not purchased a cancellation for any reason policy even though the contract mentions several times that this is an optional coverage. In any other type of insurance, a policy document clearly lists what is covered and what is not. For example your standard homeowners policy says it does not include flood or earthquake coverage. It doesn't list them as optional. A policy document should not list unincluded coverages. I think that is meant to confuse the customer as to what is covered. I find this shady behavior. I hope this kind of practice is not typical of the other companies that you represent.

Thank you for taking the time to share your feedback. We’re glad to hear that you had a positive experience with our customer service team when purchasing your policy, but we’re sorry to learn about your dissatisfaction with the claims process.
I want to address your concerns directly. It appears that the coverage you selected did not include the optional Cancel for Any Reason upgrade. This particular coverage must be chosen at the time of purchase within the time-sensitive period and is not automatically included in standard policies. We strive to make our policies as clear as possible, but we understand how the optional coverages could be perceived as confusing.
Regarding your concerns about communication with our claims examiners, we have reviewed the correspondence and noted that the examiner informed you of the necessary documentation required to process your claim. When you expressed that you did not wish to provide medical records and believed you had purchased Cancel for Any Reason coverage, the examiner confirmed your request to close the claim.
We take your feedback seriously and are always working to improve our communication and policy clarity. We value your input as it helps us better serve our customers in the future.
If you have any further questions or if there is anything more we can assist you with, please feel free to reach out. We are here to help and would appreciate the opportunity to regain your trust.

We filed a claim with Tin Leg concerning a canceled flight and incurred expenses. The claim was a backup to a claim with the carrier. A customer service representative of Tin Leg was knowledgeable, helpful, and had a smile in her voice. The carrier paid our full claim. We have canceled our claim with Tin Leg. We have used SquareMouth and Tin Leg for previous trips and highly recommend them.

My claim has not been completed yet.

I canceled my trip 2 days prior to the intended trip date and requested a refund for the insurance. They declined saying that the cancellation deadline was passed. I don't understand why I should pay for the insurance I did not use.

Thank you for sharing your feedback.

Our free look period is designed to offer flexibility to our customers, allowing them to review their travel insurance policy and make a decision within the free look period. Unfortunately, as outlined in the policy, cancellations and refunds are only available during the free look period. Once the free look period has passed, the policy becomes non-refundable, as it is a part of our commitment to protecting all customers, including those who may need to file a claim.

We understand that this situation is disappointing and would be happy to assist with any further questions or concerns. Your satisfaction is important to us, and we hope to help make future experiences more positive.

So far, everything looks good. I filed a claim and waiting for 1 week now. Hope it will be taken care. However, I had great experience with the customer service rep when I wanted to buy the insurance. He was experienced, and friendly suggesting some insurances that helped me make my decision.

Really appreciated the efficient and sensitive responsiveness to my claim needs at a tough time.

So far it's was a very easy process to have to file a claim. So glad I had the forethought to get insurance for our trip.

Overall a good experience. Customer service was helpful.