Reviews, Sales, and Service Ratings for
Tin Leg

My wife and I recently went on a 10 night Cruise and one of our hard side suitcases was damaged sometime between when we left it with the porter and when it arrived in our stateroom. I immediately notified guest relations on the ship of the damage and they did the best they could to repair and patch the crack in the suitcase so I could at least get my belongings home. I completed the damage report with the cruise line at guest relations while on our cruise and took pictures of the damage before they attempted to fix it. Upon our return home, after our trip, I called Tin Leg Claims department to file a claim for the damaged luggage and the claims representative Kasey was great to work with. She helped me complete the claim form and I submitted my pictures of the damage along with the claim form and the damage report from the ship and fortunately I kept my receipt when I purchased the luggage which helped establish the value. My experience with Tin Leg was a very good one and I will plan to purchase my next trip insurance policy with them. On a completely separate note we had 2 people on our cruise ship that had to be air lifted off the boat by helicopter due to medical conditions. I always recommend travel insurance especially for such a long trip and anytime you go out of the country. I am grateful we only had to deal with a broken suitcase and not a medical evacuation!!

Questions were answered promptly and in a courteous manner.

Had to cancel trip due to husband's health issue
Waiting for payment

Everything was easy, but you really never know what you got until you have a claim.

I noticed that my departure date for the insurance had February 20 and it was supposed to be February 19. they made the change without hesitation and sent me new ID cards very promptly.
their service was excellent.

had a great trip to Israel. No one was hurt or sick. That's the best part.

Tin Leg and Seven corners was responsive and understanding when processing our claim. Even though there was some delay and an appeal, the appeals department was gracious to see our point of view and we received the amount of our initial claim.

Because of my previous experience, I am a returning Square Mouth travel policy client. In both cases the coverage was great, the price was right & I loved the website experience.

very happy with communications and support regarding my claim from Brandi Morse at Tin Leg

Squaremouth made it very easy to compare multiple options in one location. Their website worked very smoothly. Their cost was significantly better that those offered by the cruise companies. I did make one mistake with the dates of my trip when I was filling out the form and the mistake was corrected very quickly with one phone call to the very helpful and cheerful staff. I would highly recommend this company and will plan to use them in the future when the need arises.