Reviews, Sales, and Service Ratings for
Tin Leg

Sudden Life threatning illness while on trip. in September 2015. Tin Leg has NOT resolved the claim and has given us no real reason for not doing so in 5 months time.. Very unsatisfactory service and unfair to caregivers.

The experience with Tin Leg was wonderful. The claim was filed 18 months after the trip, and it was resolved without any incident and in a timely manner. I would recommend this company to anyone.

I changed my vacation from a 10 day to a 15 day and forgot to call and change the length of insurance needed. I did not realize this until the evening before I was to leave. I called customer service and was told that the evening staff could not do anything for me and that I should call the next morning. I called the next morning and customer service was able to extend my trip duration to the 15 days so that I would be covered for my entire trip to Spain and England. Great service and excellent handling of a problem that I created!! I highly recommend Tin Leg to everyone.

Squaremouth insurance provided me multiple options and plans to pick from to fit my needs and that of our elderly parents traveling with us.

My original claim documents were never received, when I called to query (after I had emailed enquiries a number of times with no response), I was told I would need to resend. I do not recall the person I spoke to but she failed to inform me or give me the option to send my copies via email and suggested that I had sent docs to wrong address. I found her unhelpful and uninterested.

I called back a few days later to see if I could email copies and spoke to Brandi - she was excellent. She said yes, gave me the email address to send to and then emailed me back to say received and forwarded on! Then she also emailed to let me know the confirmation for the claim a week or so after. Just so helpful, great can do attitude and turned my tin leg experience around.

I have dealt with many insurance oompanies. I have never experienced dealing with such an outstanding person as Brandi Morse. She is a credit to your company and I will recommend your company highly because of Ms. Morse

Have been very satisfied with Squaremouth service in finding a reputable and cost efficient provider of Travel Insurance. Keep doing what you are currently doing.

This is the third trip for which we've used Tin Leg insurance. Each time we have been pleased with the quote and purchase process and service received when we contacted Customer Service with questions. As we paid for each trip in installments spread out over a period of several months, Tin Leg made it easy to add coverage monthly. I simply sent an email message to Customer Service indicating the increased trip cost and I received a new quote the same day. Because I had a credit card on file with Tin Leg, Customer Service simply applied the new premium to my card each month and sent me all of the proper paperwork reflecting each month's change. While we did not have a claim on two of our trips, we did file a claim on one. That claim was substantial as it involved an emergency air medical evacuation from the Serengeti, a ground ambulance and hospitalization; all of which affected our prepaid lodging and meals. When we returned home and filed the claim, Tin Leg handled it quickly and efficiently. We supplied the paperwork requested and within three weeks had two settlement checks in hand, with no questions asked. We were extremely pleased with their service, the coverage provided and the end result. We would not hesitate to recommend Tin Leg to any traveler and will certainly use them again ourselves. Their premiums are competitive, they offer excellent service, and you can't beat having the peace of mind they provide you when traveling far from home.

Great, courteous, customer service! From the time someone answered they could not have been more attentive and helpful. Regrettably had to file a claim due to canceled airline flight. Within a couple of days I was contacted and assured my claim would qualify for reimbursement for my expenses that occurred due to the flight cancellation. As of now I need to complete my end of paperwork. Customer service walked me right through the whole process of filing a claim. Thanks again Tin Leg. I will never travel without your insurance! Thanks,
Laura

Fortunately we did not have to file a claim. We found the cost for the insurance to be very affordable and worth the ease of mind knowing we had medical insurance available should it be necessary in Europe.