Reviews, Sales, and Service Ratings for
Tin Leg

It was very easy to cover my insurance needs for travel through the Tin Leg website.

Had a 24 hour flight delay, submitted ALL required paper work to start claim and after 2 weeks of hearing nothing I called to see how we were progressing.
They put me on hold for 15 minutes and then proceeded to tell me they never received anything from me, funny I have a USPS receipt of delivery to their location 3 days after I mailed it. Re-sent the entire package again but this time to reduce the size ( 14 pages ) I made 2 sided copies ( 7 pages ) also got a USPS receipt of delivery to their location! Called again after 2 weeks to see the progress of my claim and they said they received it and it is in the system with the claims reviewers.
Nothing again for almost 3 weeks, called again placed on hold until they located someone who was handling the case, the said they have been trying to reach me because page 2,4,6,8,10,12 and 14 were missing. I told them to turn the pages over, Oh the person said this information is on my computer and they scan all claim information into the computer data base.and no longer have any paperwork. Looks like someone did not scan the back sides of the documents. Now this time I emailed the missing pages to the claims agent, finally they confirmed they had all the necessary documents.
Again 3 weeks passed and I had not heard anything. Made contact with claims, and they said that they were working on it.
This claim took from August 18th 2015 when I submitted it to Today December 15th 2015 when I finally got the 3rd of 3 checks. ( we had 3 travelers ) and they screwed that up too. Almost 16 weeks to process a claim for $333.00.
Communication on their side was non existent. They had all of my contact information, phone and email but they never contacted me once.
I would not recommend Tin Leg to handle your travel insurance needs.

Great experience with Tin Leg, since I had a claim to file, which was handled very nicely. I really appreciated being able to contact a person easily when calling, including being able to deal with the same person throughout the process. The person who handled the claim was very pleasant and helpful. The claim process on the internet was easy and clear. I will definitely use Tin Leg again when travelling, and have already been telling all my traveller friends about Tin Leg.

The website is very easy to use to compare available policies side-by-side. That is why I am a repeat customer.

When a claim is filed I believe that Tin Leg indicated that there would be contact every few days with update/ status of claim this was not the case and we heard nothing until receiving a denial letter in the mail. An appeal has subsequently been submitted shortly after receiving the denial and again no update, status, or acknowledgement has been received.

We couldn't be more pleased with the Tin Leg settlement of our claim!

Taking out the policy was easy and customer service access was good.

HOWEVER, we never made the trip as our cruise plans changed because of a family emergency. We booked another cruise for next year but it was one month beyond the 1 year exchange deadline so we could not transfer the insurance to another trip. So, we lost our money! We usually travel 3-4 times a year and will probably look elsewhere for travel insurance in the future.

A little more communication about the claim would have been useful. Went for long periods without acknowledging the claim or the status of the claim. In the end, it was handled satisfactorily, just wasn't sure what was happening to the claim.

I had a great experience and I would recommend Tin Leg to my family and friends.

Excellent service both pre trip when extending my time in Europe and with the medical claims process after arriving back to U S. I have used this company before and love the service.