Reviews, Sales, and Service Ratings for
Tin Leg

Very friendly and calm helpful representatives. We received our payment for our claim in a timely manner. It was easy to file.

I had to go through a long process to finally get my claim resolved. Several people I spoke to, especially Danielle, were very nice, polite, and tried to be helpful. But I was told repeatedly it was under consideration, or was being processed, or they needed more information. In this era of electronic payments, it is sometimes difficult to get receipts. But I was told you needed receipts--even though the statements from Grand Central indicated the date and amount that payments were made. It was at times frustrating. I might hesitate using your company again.

My wife and I needed to see a doctor and obtain medication while on our trip to France. When we returned, we filed a claim to be reimbursed for the medical expenses. We received the form to complete, sent it in, and received reimbursed in a very timely manner. We are impressed with our experience with Tin Leg.

Prior to my trip ! I felt I needed proof of insurance in case I needed medical help! I called just two days before my departure on a Saturday! The answering machine said the office was closed ! I left a message! Someone was working on that Saturday ! E-mailed me a copy of proof of insurance that day! " Great Service! "
All my anxiety was taken care of, and I left the next Monday morning with proof of insurance in hand ! All of this late reaction was my fault ! But ! Your employee went beyond normal customer service to help me !
Also ! I used your insurance on a previous trip were I was hospitalized ! Again ! Your service was Great ! Made me a customer for life ! My travel partner who was also hospitalized at the same time ! Had tons of paper work to prove his claim and, also to satisfy the hospital of payment ! One phone call from the Hospital to your office ! Was all it took ! My bill was paid ! I was notified about a month later that my claim was totally completed ! Thank You ! For Great Service! Richard

When I discovered that OAT had overcharged me for my trip, I contacted Tin Leg. They said too much time had passed and wouldn't refund the extra charge on insurance because of the overcharge. Not fair!

My experience with Customer Service was good as they were courteous and answered all questions that I had. However, since there is no intent to file a claim it is not possible to rate the most important part of the need to insure. I will say that during the trip I felt comfortable about being insured although there was a feeling of uncertainty as to whether I crossed all the "Ts" and dotted all the "Is" in case I ever needed the insurance. I have generally found most insurance companies to be great until there is a need to file a claim.

Trip dates changed, policy was changed with no problem.

I sent a claim in on 11/13/15. I am waiting to hear from you. Ernest Hiegl

Never sick a day in her life, 85 year old Betty became suddenly ill with multiple life threatening issues. Tin Leg was on the phone with us very early in the process and tried to help coordinate her Emergency Evacuation. Note to all travelers: make sure you have a doctor with admitting privileges on the home end or you will not be transported. Betty was eventually stable enough to commercially fly but was hospitalized in the mean time. We kept impeccable records and in contact with TL/Square Mouth. The reimbursement was perfect, timely and no hassle. Thank you. Thank you.

Easy to work with. Did not file a claim.