Reviews, Sales, and Service Ratings for
Tin Leg

very easy and simple to understand

I requested a one day extension on the policy and was never able to get that from either Squaremouth or Tin Leg despite several attempts and verbal assurances that it would be possible.

My boyfriend had a motorcycle accident a month before our trip. Even with physical therapy, he was still unable to walk without pain nor without the aid of a cane. 2 days before our trip, we saw his doctor who said that he hadn't healed enough to go so we reluctantly cancelled our trip. We filed a claim. Everyone we dealt with was wonderful and we received a full refund in a very timely manner. Very happy with Squaremouth and Tin Leg. Highly recommend and will definitely use for all future trips.

Claim has been submitted. Seems to be taking awhile to get it resolved. Hopefully it will be completed soon.

We filed a claim for emergency medical for both my husband and I while we were in China. While the original claim was processed in a reasonable amount of time, the amount we received for our claim was just over $180 for over a $1750.00 claim. We had to process more paperwork for an appeal and wait again. Finally, an agent from Seven Corners called and we discussed the difference in the claim. She kept insisting that we had received the correct amount for our claim and they had used a conversion rate of .01111 something. The conversion rate we used while we were in China was something like 6.5555 or something like that. She kept insisting that we had received the correct amount and finally said the "Japanese Yen" converted to ..... at that point, I told her we were in CHINA and the conversion was for a "Chinese Yuan"!! That is where our insurance policy was issued for. If she had not mentioned Japanese, I doubt that the issued would have ever been resolved and I would have been out about $1550 for my valid claim. A check is in the mail now (I hope), but I was not happy with the entire situation and the many months to get our claim processed.

Thank you for taking the time to post a review.

We apologize for your negative experience.

I confirmed with the claims department that there was an error during the conversion process and additional payment was sent out on 1/04/2016.

Again, we sincerely apologize for our error and we appreciate your feedback.

Your coverage has been tailor made for us. We have used you for our last 2 trips - one to India of 6 weeks and 1 to Mexico for a week.

We don't need trip cancellation or any of that kind of insurance, we need great medical coverage, which you offer.

We will use you for our future trips around the globe.

I'll have feedback after my claim is reviewed.

In the end we were satisfied that the claim was paid unde the cancel for any reason provision of the policy. Claim agents were helpful.

Two issues:
1. Regular customer service hours are too limited--just business hours on weekdays. We had some specific questions about coverage over the weekend and had to wait for a definitive answer until Monday morning. We did try the 24 hour emergency number but were provided only limited and vague answers about coverage details. (We specifically needed to know exactly how the 3 day deadline for cancel for any reason was defined, since it is not clear in the policy language.)
2. Claim form we were provided by email was not the correct form, but the company accepted it anyway. We later found a more appropriate form on-line but did not submit that since the other one was already under way.

Overall it was a good experience and we recommend Tin Leg. Their prices are good and they have a 75% cancel for any reason option--many other insurers only provide a 50% policy.

I needed to change the starting date of our trip due to re-scheduling by our tour operator. I had no trouble having the change addressed through email. The update was handled quickly and I received an email noting the change. I did not need to speak with customer service.

Needed to contact Tin Leg customer service several times prior to the trip. They were prompt in getting back with us, informative, helpful and generally outstanding to work with. The trip went well, so we have no need to file a claim.