0.1% (161) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
3158
4 stars
745
3 stars
252
2 stars
92
1 star
69
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
247,512
Since 2014
MONTHLY SALES
4594
Average Monthly Sales Since 2014
REVIEWS
4,316
Since 2014
Overall Rating
4.56 out of 5
Overall Rating 4.56 out of 5
4,316 Reviews Since 2014
Customer Reviews for Tin Leg
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Excellent service from time of purchase of policy thru expiration of policy.
We had to cancel the trip for medical reasons. The airline gave us credit for the cost of the ticket, so no claim was filed.
Will continue to purchase travel insurance in the future from SquareMouth
Burton Goldstein, MD
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0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Economy
Review Received:
October 7, 2015
Jeff from CA
Verified Squaremouth Customer
I got very sick on our trip and on the second trip to the German doctor he thought it would be a good idea to go home and get medical attention from my local doctor. We called your 24 hour line and your rep told us what we needed to do to terminate our trip early. I am home now and under local care. I have mailed our claim to you and it should be in your hands in a day or two. The 24 hour assistance was very helpful in our time of need. If you have questions about our claim please contact me.
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2 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
Standard
Review Received:
October 7, 2015
George from NY
Verified Squaremouth Customer
On-line policy selection process was outstanding. Easy to select desired benefits and compare different company's offerings. Will use SquareMouth again.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
October 7, 2015
Nancy from MO
Verified Squaremouth Customer
Comparing policies and purchasing the travel insurance was very easy. The travel provider went bankrupt before our trip started but after we had paid in full. We filed a claim and received all our money back. The claims process was easy, and the claim was paid promptly. We were very pleased.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
October 3, 2015
Stephen from PA
Verified Squaremouth Customer
I had to file a claim for illness before departure date. My experience if filing claim and receiving my money for it was excellent! It approximately 2 weeks for the full payment reimbursement to be received. Thanks Square Mouth for the great service.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Standard
Review Received:
October 1, 2015
Karen from IA
Verified Squaremouth Customer
Did not have to use the service? We purchase insurance strictly for health reasons.
Yes, I do recommend and have used the insurance in the past for a group of four.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Economy
Review Received:
October 1, 2015
Leslie from IL
Verified Squaremouth Customer
My flight got changed at the last minute, and the customer service representative helped me change the dates of my policy. That service, and buying the policy was very good.
Fortunately, I didn't need to file a claim.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
September 29, 2015
Victoria from ME
Verified Squaremouth Customer
Company was very easy to work with. Able to add additional expenses to original policy with no problems. Terms were clearly spelled out. Great customer service.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Standard
Review Received:
September 25, 2015
Charlene from CA
Verified Squaremouth Customer
Very easy to purchase, a bit expensive but had good reviews on consumer reports. Thank you
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0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Standard
Review Received:
September 23, 2015
David from VA
Verified Squaremouth Customer
I'll know better what your service is when I file my claim. I had to cncel the trip at the last minute due to medical reasons.
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0 out of 0 people found this review helpful