0.1% (161) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
3158
4 stars
745
3 stars
252
2 stars
92
1 star
69
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
247,512
Since 2014
MONTHLY SALES
4594
Average Monthly Sales Since 2014
REVIEWS
4,316
Since 2014
Overall Rating
4.56 out of 5
Overall Rating 4.56 out of 5
4,316 Reviews Since 2014
Customer Reviews for Tin Leg
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Had to cancel trip 9 months before departure because wife developed an consuming aversion to a European vacation, due to repeated incidents of terrorist violence there. Contacted Squaremouth, who refused to consider a refund.
In contrast, the travel company refunded both airfare, and cruise fees. As a result, I would not recommend Squaremouth to anyone contemplating travel.
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57 out of 77 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
October 16, 2015
Terence from MI
Verified Squaremouth Customer
Calling in for q + a was made easy by the staff (Kelly)?
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
October 14, 2015
Mary from IL
Verified Squaremouth Customer
I liked my policy because it provided cancelation for any reason. I had booked a trip over a year from departure date so my policy offered the coverage I wanted and might need.
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0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Economy
Review Received:
October 13, 2015
Kenneth from OH
Verified Squaremouth Customer
Easy to deal with
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0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Luxury
Review Received:
October 13, 2015
Jimmie from NC
Verified Squaremouth Customer
I have made a claim but have not heard from anyone
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0 out of 0 people found this review helpful
Rating 2 out of 5
Policy:
Luxury
Review Received:
October 10, 2015
Keisha from MD
Verified Squaremouth Customer
I filed a claim a month ago and still have not heard back yet. So my rating may change in the future.
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2 out of 2 people found this review helpful
Rating 2 out of 5
Policy:
Luxury
Review Received:
October 9, 2015
bernard from FL
Verified Squaremouth Customer
when i filed a claim and sent follow-up information i received no acknowledgment from tin leg. their customer service people denied having received a claim which had been in their office for over a week. i finally received partial payment but i disputed their claim and faxed an appeal letter. this was also not acknowledged and in fact, when i called 8 days later, no one had even begun the process of evaluating my appeal. i was then informed that the appeal process could take months. my travel partners, who were insured by another company received the full compensation from their insurer. i would not recommend tin leg.
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7 out of 7 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
October 7, 2015
Wendy from GA
Verified Squaremouth Customer
Tin Leg helped me determine my insurance needs and answered all the questions I had. I will use them again.
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0 out of 0 people found this review helpful
Rating 1 out of 5
Policy:
Luxury
Review Received:
October 7, 2015
Irwin Silberman from GA
Verified Squaremouth Customer
Have never heard about disposition of claim.
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36 out of 51 people found this review helpful
Rating 5 out of 5
Policy:
Standard
Review Received:
October 7, 2015
Larry from CA
Verified Squaremouth Customer
The policy coverage was less money than the policy offered by our travel company (GCT). I will be purchasing another policy from you for our Sept 2016 trip to France
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0 out of 0 people found this review helpful