Reviews, Sales, and Service Ratings for
Tin Leg

I found the trip insurance to cover my needs at an attractive price.

Very easy to buy and use.

Awaiting word to see if claim is paid. There was confusion as to which forms to fill out to make a claim: email information said one thing and customer service person said another. I'm hopeful that I filled out the correct claim form. Can't recommend this policy to other travelers until the conclusion of the claim process.

Thank you so much for prompt assistance during a difficult time. You could have had a little more support as far as letting us know how long it would take to settle the claim and also how it was going,

I originally purchased this insurance for my wife, myself and infant child before our trip to Chile. We were planning on staying with my in laws in Santiago for 2 and a half months. As nervous as I was about this excursion the last thing I wanted to worry about was health insurance. So I went on the website and found this company. After calling a customer service affiliate and asking questions I purchased this plan for only 60 dollars for 3 people. I was exstatic, what a good deal I thought.

That was the only good thing about this experience.

On arriving in Chile my whole family got sick in the first week. So I called seven corners to inquire how to pay the care cost. This is when I found out that they don't pay for you, you have to file a claim when everything is said and done to get your money back. I thought, okay no big deal I can do that. So 2 months go by and we each have a visit to the doctor.

Upon arrival back in the USA I file the claim as specified on the website. This is where the true fun begins. So after waiting about 4 weeks for a check I called to see if they had any updates. At that time they said they had sent one check for my claim and my son and wife's claim were still pending. I thought this was strange since we sent everything together. I informed them that my check hadn't arrived and the cs rep said to wait 2 more weeks and call back if it still never came.

So I waited the amount of time plus a week and in the mean time received an email saying I needed to update my address. I called again and updated my address and checked on the status of the other 2 claims. The cs rep told me the other claims were stuck and hadn't even been processed and that the check would be mailed out in 3-5 business days but could take 3 weeks.

So after another 4 weeks of waiting patiently I decide to call again. At this time they inform me that my check had not been issued yet and the 2 other claims still hadn't been processed. In total I have been waiting over 12 weeks for reimbursement and at this point I don't even know the status of all the claims. My dates of contact were: Feb 20 file claim
April 7 check on status of check
April 14 email for new address
May 25 call to see check and claim status (still not completed?
Today: still waiting for reimbursement.

So my review is 1 star. The people were nice, but if you want to have reimbursement nightmares buy the cheap insurance. You get what you pay for!

So

The only problem we had with making our claim was filling out the forms and collecting all the required information. Streamlining this process would be greatly appreciated. After the two of us spent at least four hours doing this we looked at each other and said, "Is this really worth the $66.00 we actually collected in the end?"

Our answer was, "No way."

It is important that coverage begins as we leave home and continues until we return home, including the flights and the tour package.
We felt that the coverage for the price for seniors was a better value than other companies.
We are happy that we didn't need to file a claim and that our trip went well.
We would definitely recommend Tin Leg.

Made the process easy and covered what I needed

Since my trip expenses developed over a number of months, I chose to only get insurance on the amount I had actually paid out. AT each increase in travel expenses paid, I upgraded as needed. This was an easy and quick process, with Tin Leg responding very quickly and doing exactly what I asked. Good experience. But glad I did not have a claim.

Pre trip customer service had to be reminded to send certificate with updated dep date.