Reviews, Sales, and Service Ratings for
Tin Leg

No news is good news.
Did NOT have to contact insurance carrier at all, and this is GOOD!

the representatives at Squaremouth & at Tin Leg were always knowledgeable and professional and courteous. My questions and concerns were answered in detail. I was assured we were covered for any unexpected medical problem. We are thankful that our trip was safe and healthy. We have used Squaremouth for several years and have recommended them to others.

I am very dis satisfied with customer service who was not very helpful when I needed questions answered about what I will be reimbursed for since I used airline miles to book my trip and the cost to replace the miles supersedes my trip cost. It was like pulling teeth to get a simple answer and I had to elcalate the call to a supervisor. Customer service needs to be re-trained because they are incompetent. Based on the customer service I recevived after my return from a medical trip disrubtion, I would never recommend them based on my experience.

REGRETTABLY, OUR EXPERIENCE TALKING TO A CUSTOMER SERVICE PERSON DURING OUR TRIP, AFTER WE DISCOVERED ONE OF OUR BAGS WERE MISSING, WAS NOT VERY GOOD. SHE PROMISED TO CALL US BACK, WHICH SHE NEVER DID; FURTHERMORE, SHE PROMISED TO EMAIL US A CLAIM FORM, WHICH AGAIN SHE NEVED DID!!

Easy, fast and provided the coverage I needed.

Good coverage at reasonable price. Fortunately I did not have to file a claim. However, the coverage was there if I had needed it.

Good customer service for purchasing policy. Did not file a claim. I felt comfortable knowing I had protection if needed.
I would recommend senior travelers to purchase a health policy. It gave me peace of mind to know I would have help.

I chose this policy because of the benefits offered at a lowerprice. Having insurace made my trip more pleasant since I didn't have to worry about coverage.

When we were driving around India my husband developed acute back ache and could not sit without pain. On the advice of a doctor we started medication and cut our trip down by 3 nights (hotels have charged us). On arriving in Cochin the pain became so intense we admitted him in an Ayurvedic hospital for treatment and he was there for a month till he cold travel back...I was with him.
When I contacted Tin Leg on my iPad (no proper phone or wi-fi connection and told them what was happening) they did not reply. I found this disturbing.
Though I could have made a fuss and insisted on immediate medical evacuation to a big city I did not. I let him rest, have the treatment and continue with our planned trip to keep expenses charged to a minimum. Since our return he has been having doctor's visits through our insurance. If Tin Leg could not communicate with me through email as I requested them to and reassure me of the help I had insured both of us for, what use is their service/promises.
I am disappointed and in Squaremouth's too for taking them on as a carrier too. I have never had to use insurance but have taken it and what rankles is their lack of response when I asked what papers were needed for filing my claim from the hospital.
You have told me in the past you will stand with the customer and I am filing a claim today (unable to do this earlier because of preoccupation with my husband's health).
I hope you will help speedy replies and help in this matter.
As a good customer and citizen I did my part in being patient and choosing a treatment center with economical fees.
Geeta Kakade.

All good