0.1% (146) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
3042
4 stars
722
3 stars
235
2 stars
86
1 star
60
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
238,426
Since 2014
MONTHLY SALES
5310
Average Monthly Sales Since 2014
REVIEWS
4,145
Since 2014
Overall Rating
4.57 out of 5
Overall Rating 4.57 out of 5
4,145 Reviews Since 2014
Customer Reviews for Tin Leg
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
While in excellent health, traveling solo for a month at 69 to remote areas north of the Arctic Circle, then remote areas of Scotland, I was especially concerned with potential medical emergency issues, repatriation of remains, etc. The policy did all I wanted it to do to calm me and my family. The costs, which I had many comparisons for, was reasonable. The staff n the phone as I made my final choices was excellent in helping me understand apples to apples across several proposals.
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0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Gold
Review Received:
May 6, 2024
Carl from FL
Verified Squaremouth Customer
my initial clam was very difficult to submit. I am still in a hospital in South Korea with expectation to be discharged this week, with follow up treatment possible before I am cleared to fly
My wife found out several days ago that her brother has advanced cancer with current time yo live undetermined. He lives in Philippines and she will be going there after my discharge. I also need to know how to get compensation for canceled flight and a flight that was delayed 9 total hours due in part to airline canceling original flight without notice, and second flight was also canceled after an almost 3 hour delay
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1 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
May 4, 2024
Bill from SC
Verified Squaremouth Customer
Very nice and knowledgeable staff
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Standard
Review Received:
May 3, 2024
Laurel from TX
Verified Squaremouth Customer
Excellent customer service! We previously had purchased with Generali and needed to file a claim. Their customer service was dreadful! Thank you for your service and we will definitely use you again.
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
May 1, 2024
Heather from FL
Verified Squaremouth Customer
The claim process was very easy but also, my claim was simple as it was a paid in full cruise with cancel for any reason with no other travel involved. I received my expected reimburesment in the time frame specified.
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2 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
April 28, 2024
James from UT
Verified Squaremouth Customer
Easy application. Assistance phone call was very well handled.
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2 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
April 27, 2024
Kathleen from WA
Verified Squaremouth Customer
Insurance was expensive but not having it and having an incident would have been MORE expensive. Peace of mind!
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3 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
April 20, 2024
Andrea from NY
Verified Squaremouth Customer
Very positive
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1 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
April 18, 2024
Paul from PA
Verified Squaremouth Customer
We submitted a claim after my wife fell ill with a nasty, persistent cough while we were on a cruise.
Our claim process was very smooth and we received reimbursement soon after were returned home. No hassle. No worries.
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9 out of 9 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
April 18, 2024
Elizabeth from NY
Verified Squaremouth Customer
I had a question pre-departure and emailed Tin Leg customer service. I received an answer promptly, and it was a clear explanation of the answer. This was a very nice change from the travel insurance company I dealt with previously.
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5 out of 5 people found this review helpful