Reviews, Sales, and Service Ratings for
Tin Leg

Very easy to work with online. I called once to ask for a copy of the policy because I had placed mine. I spoke to professional and friendly and sent me a copy immediately.

Unfortunately not happy with my experience. Our trip was involuntarily postponed due to the hurricane and I was not able to change my dates of coverage. We were forced to purchase a new policy.

Thank you for sharing your feedback. We regret to hear about the inconvenience you experienced.

We understand your frustration regarding the need to purchase a new policy due to the postponement of your trip. However, once a policy has commenced, changes or modifications are not permitted. This policy ensures the integrity and consistency of coverage for all our customers.

We appreciate your understanding and hope to serve you better in the future.

The trip to Israel was cancelled due to the war. I am unhappy that I didn’t get any refund.

Thank you for your feedback. We are sorry to hear about your experience and any inconvenience it may have caused. We have thoroughly reviewed our records and do not have any record of a request for a refund or a claim from you. We take these matters very seriously and want to ensure that we address your concerns promptly. Please reach out to our customer service department at 800-240-0369 or via email at questions@squaremouth.com so that we can discuss this issue further and work towards a resolution. Our team is here to help and will be happy to assist you.

It had the broadest amount of coverage for the best price and also the most reasonably priced.

Great policy comparisons.
Competitive pricing
Helpful customer service to explain policy

I had unexpected issue with my emergency passport when boarding the flight so had to delay my flight. When I called TinLeg to find out my coverage in case I could not make the trip. Their responses were not flexible nor helpful. Luckily, I was able to make the trip.

Thank you for sharing your feedback. We regret that you experienced issues with your emergency passport and had to delay your flight. We understand how stressful such situations can be.
Upon reviewing the details of your call and our records, we found that our agents provided accurate information based on the terms and conditions of your travel insurance policy. According to the policy, coverage for passport issues is applicable only if the passport is lost or stolen. Additionally, the policy documents state that travelers are responsible for meeting all requirements for travel, including acquiring all necessary passports.
Our agents strive to assist our customers within the framework of the policy, and we aim to provide clear and precise information regarding coverage. We are glad to hear that you were ultimately able to make your trip.

Brady was wonderful to work with. He followed up with emails and his communication was 5*.

The Tin Leg website ability to do a "side-by-side" comparison of insurance options is excellent. This is very helpful in making a decision based on different coverage details.

Thank goodness I didn’t have to file a claim but it gave me piece of mi d knowing that I had travel insurance just in case I might have need of it.

The purchase process went smoothly but we somehow missed the option to purchase insurance which would have totally covered our expensive bicycles. One of our bikes arrived with serious damage. We have contacted Tin Leg about this issue but have not yet formally submitted a claim as we were waiting to learn if the bike could be repaired. We have since learned that it can be repaired and have a quote for that repair. We also had the additional expense of a bike rental in order to participate in our planned trip and we needed to obtain an invoice for that before submitting our claim.