Reviews, Sales, and Service Ratings for
Tin Leg

Having Squaremouth/Tin Leg gives me peace of mind when I travel. I appreciate the helpful and knowledgeable customer service representatives who answered my questions.

Absolutely terrible to deal with. My claim should have been open and shut—I canceled a trip after falling and hurting my left knee, necessitating orthopedic surgery. Instead, a full month since I filed the claim, I have received no indication TL will pay my clearly incurred, clearly non-refundable trip costs. (On top of that—although it doesn’t impact my claim this time—TL is taking the position that pre-existing conditions are not covered for this trip, which I believe to be wrong and possibly in bad faith.) Since I don’t believe TL’s unresponsiveness is due to lack of competence, I am starting to look for legal counsel, based on my conviction they will attempt to deny my claim or at the very least short-change me on it. This doesn’t reflect well on Squaremouth either.

Thank you for sharing your feedback. We are sorry to hear about the frustrating experience you had with the claim process.
I have discussed your claim with our claim team to gather more information regarding your claim. I understand that your claim is still in process and we are currently reviewing all documents submitted. It appears as though no further medical documents are needed. Rest assured, pre-existing medical conditions are not a factor for your claim.
I understand your frustration with needing to submit multiple documents to support your claim. Due to insurance regulations, certain documentation is required. We will do our best to expedite the process.
Your claim adjuster is available to assist with any questions in the meantime. We appreciate your patience and hope to make the process smoother for you moving forward.

Happy with your product.

I did not like how much ithe insurance cost me. But I was glad, I had the insurance if needed.

Travel insurance reviews are always 5 stars until one needs to file a claim. Mine was for trip delay where my flight was cancelled twice - clearly covered in the policy. It still took 2 months and 10 email requests for more and more information, but I was finally paid. Not a great experience but better than the one other time i had to file a claim with a different company many years ago - hence the 3 stars.

It was a very easy process!

Easy to acquire coverage and so far the claim process has been smooth m. Still pending to receive a final answer to the claim

My wife's baggage was delay by 7 days.
We make some expenses and we are waiting for the refund.

In the past I was able to connect my insurance policy with my traveling companion in the initial registering process. When I couldn't figure out how to do that,
I called for assistance. The person I talked to was very helpful explaining that the process was different. She offered to add notes to each of our policies to connect them. We felt more confident knowing there was a connection between our policies.

The medical facility recommended and utilized in Palma de Majorca was unorganized and difficult to communicate with and did not follow up with results until I contacted them and was transferred no less than 10 times. One women when attempting to get test results actually screamed at me.
In all my years of travel this was 1st time I have used insurance. Not sure how you review and vet the medical companies you utilize but was disappointed.