Reviews, Sales, and Service Ratings for
Tin Leg

Call taker was very helpful in figuring out what kind of policy did what I wanted

Great customer service and good policies for coverage and price.

Was able to easily call and adjust policy before trip.

Easy process to file a claim. Quick refund after all required documentation was submitted. Appreciated the various options to submit my paperwork and reimbursement payment. Spoke with agent to reopen my claim when cruise line wouldn't cover my pre-cruise hotel. Tinleg is my go-to insurance company for all my vacations.

At this moment I am EXTREMELY unhappy with TinLeg. I have provided accurate documentation and the level of what they are still requiring is ridiculous. I have had numerous email correspondence and one phone call since filing the claim. I asked for my adjuster to call me back 2 days ago and have yet to hear from her.

I took out a $7000 policy and am requesting, with documentation, less than $700. This is the first time I have had to file a claim on travel insurance and I’ve decided it’s a scam!!! Trust me, I will be bombarding social media with my feedback about Squaremouth and TinLeg if this does not get resolved.

I am beyond frustrated.

Thank you for sharing your feedback with us. We apologize for the frustration you have experienced throughout the claim process.
I have discussed your claim with our claim team to gather more information about your claim. I understand that your claim is still in process and we require additional documents to support your claim. Insurance is highly regulated, and documentation is required, for any claim. Your claim adjuster is available to assist and has sent you a list of which specific documents are needed to support your claim. The email should include a link to schedule a time to meet with your adjuster to address all of your concerns and answer any questions you may have. We appreciate your patience and hope to make the process smoother for you moving forward.

I had made an error on the dates of the coverage and customer service was excellent in assisting me with the changes.

I like the use of use of the website, especially the filter options and plan comparison capability.

Thank you for taking the time to share your feedback with us! We're glad to hear that you enjoyed using our website, particularly the filter options and plan comparison capabilities. It's great to know that these features have been helpful to you.

We noticed that you rated your experience with 3 stars and we’re always striving to improve. Could you please let us know what we could have done better to earn a higher rating from you? Your insights are valuable to us as we continue to enhance our services and ensure a top-notch experience for all our customers.

Thank you once again for your feedback. We look forward to hearing from you.

Our agent has repeatedly requested additional documentation regarding our claim. We have been cooperative and transparent with all information and detailed documentation. As Linda was in extreme hip pain, we were forced to cancel our trip, as advised by her surgeon. She is now recovering from total hip replacement surgery performed on May 31st, and Tin Leg has not completed our claim loss. We have provided excellent documentation for our proof of loss as outlined in our Gold contract #53-TLG-54B-E1280.
It has been over 3 months since our trip was cancelled, with no compensation for our loss.

Thank you for sharing your feedback. We are sorry to hear about the frustrating experience you had with the claim process.
We understand how distressing it can be to deal with extensive paperwork and delays, especially during a time when you are already dealing with a challenging situation.
I have discussed your claim with our claim team to gather more information about your claim. I understand that your claim is still in process and we require a missing invoice to support your claim. Insurance is highly regulated, and documentation is required, for any claim. Your claim adjuster is available to assist and has sent you a follow-up email explaining in detail the need for the invoice to support your claim. We appreciate your patience and hope to make the process smoother for you moving forward.

Your reps are the best! So easy to make changes, cancel policies.