Reviews, Sales, and Service Ratings for
Tin Leg

Tin Leg was a good plan. Currently in the process of collecting some medical receipts to submit. Hopefully the claim process will go as smoothly as the pre-trip and interaction we had with Tin Leg during our travel.

The customer service representative was very professional and courteous. Was able to answer all questions.

Top rate.

It took weeks of going back and forth with your representatives, especially with my signature that never seemed to take and I had to keep redoing. Documents and requested changes in the report that I had sent weren't accounted for or corrected on your side. Every time I went into my claim to correct the dates and money, it never saved. I had numerous phone calls and emails back and forth. I asked to be reimbursed for 1/3 of a day of the tour and Tin Leg said I had to ask for more based on their formula which I couldn't do in good conscious do. So in the end it all worked out, but it was a tremendous amount of effort and I think waste of time on your side and on mine. I would use you again and pray I will never have to make a claim again, or that the claim process goes better. Thank you

Thank you for your detailed feedback. We apologize for the inconvenience and frustration you experienced during the claim processing. We were not aware of any technical issues that may have contributed to the delays and difficulties you encountered, and we deeply regret the added stress this caused.
We understand the importance of a smooth and efficient claims process and it’s clear we fell short in your case. Your experience with repeated signature requests, unaccounted changes, and issues with saving corrections is not the standard we strive to uphold. We are committed to investigating these issues to prevent them from occurring in the future.
Despite the challenges, we appreciate your patience and persistence in reaching a resolution. Your willingness to use our services again speaks volumes, and we hope that any future experiences you have with us will be significantly better.
Thank you for bringing this to our attention. Your feedback is invaluable as we continually work to improve our services.

We were unable to take our trip. My husband was diagnosed with Stage 4 cancer quite out of the blue and although, initially, we were going ahead with the trip, since treatment could be arranged around it, his pain began to escalate and we decided to cancel. We managed to get our flights, car rental and hotel reservations refunded but the cottage rental in Cornwall charged the full amount as per their cancellation policy. I am in the process of claiming for that amount.

We have purchased multiple policies from Tinleg in the past. But, we never filed a claim.
This time we are filing a claim for flight delay and missed connections.
The process of starting the claim is complicated and frustrating. Furthermore, some of the documents required are impossible to get. The airlines don't offer much assistance making it even more difficult to present documents. Seems like Tinleg makes it so difficult so to discourage clients from fulfilling claims.

Thank you for sharing your feedback with us. We apologize for the frustration you have experienced throughout the claim process.
I have discussed your claim with our claim team to gather more information about your claim. I understand that your claim is still in process and we require additional documents to support your claim and confirm the coverage of your policy. Insurance is highly regulated, and documentation is required, for any claim. Your claim adjuster is available to assist and has sent you a list of which specific documents are needed to support your claim. Please do not hesitate to reach out to us anytime. We appreciate your patience and hope to make the process smoother for you moving forward.

While I have no experience with filing a claim, I feel confident enough with this company that I will buy this policy again for my next trip.

Change in plans was easily accomplished and with a minimum of time or trouble.

Very good so far, we will see how the claim is handled.

I have been trying for months to get $400 back from this company because my trip was canceled by the travel company. I have provided them a statement from the travel company but it’s never quite what they’re looking for. I’m very displeased. I hate to see the result if I was trying to retrieve $10,000!!!

Thank you for sharing your feedback with us. We apologize for the frustration you have experienced throughout the claim process.
I have discussed your claim with our claim team to gather more information about your claim. I understand that your claim was closed due to missing documents. Insurance is highly regulated, and documentation is required, for any claim. We are happy to reopen your claim once you have submitted the original booking confirmation and receipts for the payments made. This is needed as proof of purchase. Our goal is to make the claims process as smooth and hassle-free as possible for our customers. I understand this has been a lengthy and frustrating process for you. Please do not hesitate to reach out to us anytime. We appreciate your patience and hope to make the process smoother for you moving forward.