Reviews, Sales, and Service Ratings for
Tin Leg

Documents ration that is required is onerous; and there was no requested documentation when policy was sold.

It was a nightmare dealing with TinLeg. A total nightmare. The processes and procedures they have in place are not at all customer friendly or useful. They are so bad it is almost like a bad slapstick movie.
My sister and I were taking a tour of the UK and used different insurance carriers. My sister had a sudden medical condition that precluded her being able to travel. Her insurance paid back the $1,000 travel deposit promptly and closed the case.
I, however, had TinLeg. It took months and months and months for them to get their act together. They lost documents, said they didn't receive faxes and mail, and on and on. I was tempted to just give up. Finally --after 82 pages of medical history went to them they finally sent me my $1,000 travel deposit back.
Hours and hours of time and copying and mailing and faxing.
I will never use them again and hope this message will be useful to others that might consider dealing with them. Avoid at all costs.

Thank you for sharing your feedback. We are sorry to hear about the frustrating experience you had with the claim process.
We understand how distressing it can be to deal with extensive paperwork and delays, especially during a time when you were already dealing with a challenging situation. Insurance is highly regulated, and documentation is required for any claim.
Your feedback is invaluable to us as it highlights areas where we need to improve. We are currently reviewing our processes to ensure that documents are handled more efficiently and that communication with our customers is timely and clear. Our goal is to make the claims process as smooth and hassle-free as possible for our customers.
We appreciate you bringing this to our attention and regret any inconvenience this situation caused you. We hope you might give us another chance in the future to provide you with a better experience.

Since this was a very expensive trip and you don't know when there's fires in Canada or other issues. We decided to purchase insurance and the reviews were very good for this company. They gave us peace of mind knowing that if something happened we would be reimbursed.

The only item that wasn't addressed correctly in my opinion was one of my claim items being rejected. The rejected claim item was for additional parking costs. I didn't have a daily amount listed on my parking receipt and instead sent the whole charge and made a note showing a pro-rated portion. No allowance was made for the pro-rated portion and Tin Leg rejected it as if I was asking for it all to be reimbursed, which I wasn't. However, because my claim was less than $600 and my policy capped at $500, it was a moot point to me.

Overall, I am happy with Squaremouth and Tin-leg. I have purchased with them before without the need to file a claim and will continue to do so, as I have found their price points for the features I want in travel insurance to be a good value.

Thanks,
Tim

Very bad insurance company. I filed a 2 claims and on both claims they would not to take care of me. One was trip interruption, where they refused to pay for the interruption. The second was a lost baggage for 6 days and they as well refused to pay. Please be aware, DONT buy any insurance from them.

Thank you for sharing your feedback with us. We apologize for the frustration you have experienced throughout the claim process.
I have discussed your claim with our claim team to gather more information about your claim. I understand that your claim was unfortunately denied as your baggage delay occurred on your return home. Baggage delay benefits are designed to provide reimbursements when the unexpected happens during your trip to allow you to purchase essential items during your delay, and unfortunately, it does not include delays on your return home. I understand this has been a lengthy and frustrating process for you, and apologize that your claim did not have a more favorable outcome.

I filed a claim with Tin Leg for the miniscule amount of USD$2,400 for three (3) of the four passengers; the representative from this carrier is requesting so many proofs we actually traveled. Apart from all the other requirements, like proof of loss, proof of payment for the loss, etc., which I have provided, she insists she needs the email confirmation from the airline from when we purchased the tickets. I don't have the airline email confirmation for two of the travelers, only for one of them, since we made two separate reservations and deleted the other reservation after we returned. I provided a copy of the credit card statement with confirmation of the purchase of all four (4) airline tickets, which also include ticket numbers, as well as copies of outbound and inbound boarding cards. 

This process has been exhausting, and I believe Tin Leg hopes I get bored and give up on the claim.

I will not recommend this carrier; I would rather forgo travel insurance than use them again.

Thank you for sharing your feedback with us. We apologize for the frustration you have experienced throughout the claim process.
I have discussed your claim with our claim team to gather more information about your claim. I understand that your claim is still in process and we require additional documents to support your claim, including flight itineraries. Insurance is highly regulated, and documentation is required, for any claim. Your claim adjuster is available to assist in confirming which documents will help support your claim. Please do not hesitate to reach out to us anytime. We appreciate your patience and hope to make the process smoother for you moving forward.

I chose TinLeg because we got better coverage for the same amount as other policies.

The customer service has been very responsive ..

I hope that my claim will be resolved soon …

I was told it was basically a waste of time because Trip Delay would'nt cover me.