Reviews, Sales, and Service Ratings for
Tin Leg

Tin Leg agent was very knowledgeable helping me decide on which policy to get.

I purchased a policy to cover my wife and I for a recent trip to Jamaica. As luck would have it, we would in in a Jamaican emergency room for x-rays and a CT scan after an accident. When we returned from our trip, I started the claims process.

The process was very straight-forward and everything was handled quickly. The reimbursement for the medical expenses was deposited in my checking account 29 days from the time I initially submitted my claim.

Overall, I am extremely satisfied. Squaremouth made it easy to compare policies and sign up for one. And Tin Leg handled the claim quickly and professionally. The only thing we weren't reimbursed for was the taxi from the resort to the emergency room... but in the heat of the moment we didn't think to get a receipt for that, so I don't have any problem with them not covering it.

I believe Tin Leg was closed on 1st of Jan and I was leaving on Jan 1st so i couldn't talk with them before I left. And I couldn't make any international calls which meant I had to wait to take care of it when I came back 3 weeks later which I wanted to try to take care of it before my next trip. This was disheartening! I don't like the Insurance because I have a waiting period if i miss my next flight!

Hi Roger

Thank you for bringing this to our attention, I apologize that we were not available when you attempted to contact us. I understand you have filed your claim and scheduled a claim interview with a member of our team.

In the meantime, please let us know if we can help in anyway. Our customer service team is available daily from 8am to 10pm ET, and we are delighted to help!

I asked a question and instead of an answer a claim was automatically filed. Time for all parties could have been saved by just answering the question.

Follow up, communication, and resolution of the claim has been very poor

very useful; the site and prices are competitive with others. I do wonder if there is a bias toward TinLeg because of its relationship with Squaremouth. More hep on hw to choose would be appreciated. Forbes Advisor is a pain because of all the junk it sends you.

We just returned from our 6 Weeks in Punta Cana... we reported to Tin Leg via eMail that we would like the Claim Forms. They responded the following day vie eMail, that they wish to set up an appointment over the phone to speak with my wife who will be filing the claim. This is in the process now, but could be delayed because of the Holidays... anyway so far our experience has been positiv with Tin Leg.

Well defined plan with competitive pricing. Easy to interact with customer service to make change to the plan when travel cost changed

Easy to find and purchase a policy. Price was right. And when I needed a modification to the policy, customer service made it simple.