Reviews, Sales, and Service Ratings for
Tin Leg

We are still waiting to hear back from you about our claim

Great rates. I had to phone in to change a couple things after my initial purchase and the agent I spoke with was just wonderful! She was very pleasant, helpful and got my changes made pronto, no fuss! I was very impressed and will buy future travel insurance from Tin Leg!

Very easy to understand policy and great price.

After at least three uses of your trip insurance I’m finally comfortable with how to set things up and make additions. I will use the services again.

They just make it so hard to file a claim. This is the third time I’ve had small claims but they make it so hard the last two times I ended up dropping it as it was under $300 and some information I just couldn’t get. The claim this time is at least $600 so I am going to pursue to the end.

Thank you for sharing your feedback with us. We sincerely apologize for the difficulties you've encountered in filing your claims. We understand how frustrating this process can be, especially when dealing with multiple small claims.
Your experience is important to us, and we are committed to making improvements. After discussing with our claims team, we see that a claim has not yet been submitted. To better assist you with your current claim, we would like to offer our direct support. A member of our claim team will be reaching out to you directly to assist with your claim submission and answer any questions you may have. We appreciate your patience and hope to make the process smoother for you moving forward.

My spouse had to go to the emergency room in Barcelona Spain in 5/3/24…..I needed to contact tin leg to get a guarantee of payment by the insurance carrier otherwise I would have to pay out of pocket for the emergency room visit. While they did answer the phone…it took over 40 minutes to receive help. At one point they said they would call me back in24 hours….that wouldn’t be acceptable since i needed an authorization to get admitted and treated in the emergency room. Finally someone did help me…but I don’t understand why it took so long to get help. I called around 7pm on a Friday from Barcelona….that’s around 1pm in the US;….i don’t understand why the delay.they confirmed my policy,,, the dates of travel…but they seemed unable to help me in a reasonable time frame. Another insurance carrier from Smithsonian Journeys.(Generali ) was more helpful. My spouse was on the phone with them at the same time..

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced while waiting on hold with the Emergency Assistance provider.

I have spoken with the Emergency Assistance provider's management team and a full review of your experience was completed. Upon investigating your calls, we found that the level of service you received was indeed less than favorable. This is not the standard of service we strive to provide, and we are taking immediate steps to address the hold times you experienced Emergency Assistance company to prevent it from happening in the future. I understand that you were looking for a guarantee of payment to be given to the hospital, however, please note that at the time of your call, this would not have been possible without receiving additional documentation from the hospital. Our claims team will continue to work with you on your current claim and review any unexpected expenses incurred due to your emergency.

Again, I recognize this was a frustrating process for you and apologize for this experience.

I don't have any comments.

Medical costs were legitimate, but since the bill was paid from our prepaid account, Tin Leg would not reimburse. Ridiculous excuse.

Thank you for bringing this to our attention, we apologize for the frustration you have experienced.
I have reviewed your claim with our claims team to gather more information regarding your claim. I understand that your claim was unfortunately denied because the medical costs were paid for with onboard promo credits provided by the cruise line. The policy does not provide reimbursement for credits used.
I understand this has been a lengthy and frustrating process for you, and apologize that your claim did not have a more favorable outcome.