Reviews, Sales, and Service Ratings for
Tin Leg

The customer service has been very responsive ..

I hope that my claim will be resolved soon …

I was told it was basically a waste of time because Trip Delay would'nt cover me.

Waste of money

Thank you for sharing your feedback with us. Your satisfaction is very important to us, and we would like to better understand what went wrong and how we can make it right. We would like to schedule some time to speak with you regarding your concerns. Please visit our Zero Complaint page at - https://www.squaremouth.com/zero-complaint-guarantee and complete this form to open a Zero Complaint case. You will receive an email to schedule a time to speak with a member of our team.
Thank you for giving us the opportunity to improve our products and services.

Due to hospitalization, I was unable to go on my trip. I contacted Tin Leg and placed a claim before the start of the trip. I am waiting for my refund. I thought I sent all the needed information but they keep asking for additional information. I hope I will receive information in regards to my full reimbursement soon.

Thank you for sharing your feedback with us. We apologize for the frustration you have experienced throughout the claim process.
I have discussed your claim with our claim team to gather more information about your claim. I understand that your claim is still in process and we require additional documents to support your claim, including flight itineraries and receipts for the loss you incurred during your delay. It is important to remember that insurance is highly regulated, and documentation is required, for any claim. Your claim adjuster reached out via email today with a list of missing documentation for your claim. We appreciate your patience and hope to make the process smoother for you moving forward.

Terrible customer service when I called in on two occasions while traveling. Both Susie and MacKenzie were not able to help me at all. I would ask specific questions and both associates would read from the certificate on insurance, Mackenzie was even citing page numbers and paragraphs.

One of the reasons I chose this company was for the 24-hour assistance but it was anything but. Why would a company put reps on the phone if they can't answer questions? The standard response was always "I am not a licensed claims adjuster." If you are going to offer 24-hour assistance it should be helpful, not frustrating.

I am a traveler who always insures my trips. Fortunately, I have never had to use my insurance until now and it is beyond frustrating.

I can read a certificate, but they does not give all the insight and coverage/limitations. That is what I was seeking.

Thank you for your feedback. We apologize for the inconvenience you experienced while trying to get information during your trip delay.
We understand how frustrating it can be when timely assistance is needed, and we regret that our customer service agents were unable to provide the answers you were looking for. Our customer service team is dedicated to offering the best support possible, but it's important to note that they are not claims adjusters and thus cannot guarantee coverage details or outcomes. Claims adjusters have the specific training and authority to handle coverage determinations and complex policy questions.
After reviewing your policy, I see you have initiated your claim with our claim team and scheduled a call on 06/06 with them. Our team will be happy to answer your claims related questions and they will be able to review your policy and provide the detailed information and support you need.
Again, we apologize for any inconvenience this may have caused and appreciate your understanding.

Because the original cruise company went bankrupt our travel agency was able to rebook us on another cruise just a few days later. I was able to change dates with your company very easily which was greatly appreciated.

This is absolutely the worst it reflects very poorly on your company. Tin Leg is delaying and needing more and more
documentation, and delaying claims and I predict in the end will deny it. My rating of 1 should have been 0 but that option was not available, needless to say this experience is very sobering and the $970 we paid for the policy was really such a scam.
Reading your advertising about your commitment to customer service is such a disgrace. At least live up to your advertisement!
Stig Osterberg

Thank you for sharing your feedback with us. We apologize for the frustration you have experienced throughout the claim process.
I have discussed your claim with our claim team to gather more information about your claim. I understand that your claim is still in process and we require additional documents to support your claim, including flight itineraries and receipts for the loss you incurred during your delay. It is important to remember that insurance is highly regulated, and documentation is required, for any claim. Your claim adjuster reached out via email today with a list of missing documentation for your claim. We appreciate your patience and hope to make the process smoother for you moving forward.

It's in the very early stages so far.

Easy to purchase insurance for a reasonable price.