Reviews, Sales, and Service Ratings for
Tin Leg

My claim is still in process, which it has been for more than 6 weeks with no resolution. I have had to initiate all communication with Tin Leg then Broadspire to get any status on the claim. When I call, the rep is cordial and says a message will be sent to the next rep in line who will contact me usually by the end of the day. Days go by and no follow up from Tin Leg or Broadspire. I feel as though Tin Leg/Broadspire agents are just trying to wear me down so I get frustrated enough to give up. Email communication from Tim Leg saying the claim was being transferred to Broadspire on January 14, 2022, confirming receipt of necessary documentation said review would take up to 5 business days. That didn't happen. Next communication on January 26, 2022, from Broadspire confirming receipt of all necessary documents said review would take 2-4 days. February 7, I emailed about status. No one responded. On February 14, 2022, I asked for the person handling my case, Mark Bent, to call me directly with a status. He did call and said the amount of the claim was more than he is authorized to approve, so it had to go to his manager, Candice Tate. Mark said he would do his review that day and send it to Candice the next day for review, which would take 3-5 days. He would follow up with me via email regarding status within the 3-5 days. He said it might not take 3-5 days, but he wanted to give a cushion because of volume. It is now 6 days, and no one has contacted me. Since failing the claim, I have been calling and emailing (after the time frames I was told to wait) for status/decision, and no person in authority has communicated with me directly. Today, I left voice messages for Mark Bent and Candice Tate.
I expected better service from Squaremouth/Tin Leg. I didn't choose Broadspire.
Catherine Arnold
Claim # 3929196

Excellent customer service! All of my questions were answered enabling me to make the right choice for my trip.

I contacted Tin Leg to file a claim twice. Their automated answering service gives the option to leave your name and a call back number. I did not do this on the first (unsuccessful try) On the second call I left my phone number and was called back one day later and after I filed an online claim
By email they explained that the claim would be handled by a third party who would provide me with claim forms and a list of the necessary information within 10 days. That clock is still running so I have no basis to rate the claim response yet.

My trip was postponed twice and both times we were able to extend the trip insurance. Tin Leg was very accommodating and we were very assured that our investment in the trip was secure.

I filed a claim with with Tin Leg. The claim was transferred to Broadspire. I uploaded the documentation over 3 weeks ago and have not heard anything from the. I have called customer service and have not received any callback.

Only Short waiting time to call customer service. I needed some clarification about COVID coverage, which they clearly explained.

Sadly, no, I was not able to take my trip as planned. Omicron reared its ugly head and the operator of the cruise was forced to cancel the cruise portion of the trip. I have been working with Jody at Tin Leg, who has been absolutely wonderful.

I was able to re-book my trip for next year and Jody assured me that my insurance premium was rolled over for my 2023 trip. I have found that dealing with Squaremouth (Tin Leg) has be more than satisfactory. I'll definitely be using you for future travel as well as the resumption of this, long-awaited, trip to Antarctica.

i have been tryng to file a claim for 3 days now and cannot get anyone to call me back!

The squaremouth site was very accessible and allowed incredibly useful comparisons among the different travel insurance options. Highly recommended.

My experience post filing a claim has been a one star. Tin Leg rejected the claim we filed and for the past week I have been trying to get to talk to someone at Tin Leg to understand why. I have made phone calls and sent an email. The response has been terrible. This is the worst experience with the company I have ever experienced. My wife and I travel a fair amount and Tin Leg has been our go to company. We have praised them publicly among our friends. But a after this experience we will probably be looking for a new company. We are so disappointed.