Reviews, Sales, and Service Ratings for
Tin Leg

I have never purchased trip insurance before but it was required by the country I was traveling to for an overseas conference. I was very pleased with the competitive pricing of Tin Leg, the easy-to-understand explanation of what I was paying for, and their user-friendly website. As my trip got closer it was conveyed that I would need separate and specific coverage against potential coronavirus expenses. When I contacted Tin Leg to inquire how to add this to my current plan they not only were quick to respond but also advised me that this was already included in my plan.

So far they have been very good about communicating and handling the claim. Very happy with the service.

The Tin leg claims vendor, broadspire, is not customer friendly. The first adjuster I dealt with was very customer friendly. The claim was sent to the next level when all communications break down. I have emailed this person and called numerous time since 02/17/22 and have never heard back. This is not the way to treat long standing customers. I’m not sure I would recommend Squaremouth going forward.

Planning pandemic travel was full of anxiety and postponements, and at one point we were looking at cancelling the whole trip - Tin Leg was responsive to my questions and concerns and helped me understand what I needed to do.
Thankfully we decided to go ahead with travel to South Africa and it was great to know we had the peace of mind with Tin Leg's excellent travel insurance coverage. Would definitely use again and recommend.

Easy process. Comparison policies were helpful. Thankfully we didn't have to file a claim.

met expectations

Faxed information three weeks ago, Have not heard back, not sure how long it takes to respond. Plan to call again today.

I prefer to talk with someone about starting a claim and what we are allowed to claim with our trip interruption but the first person we spoke to had now clue. Lack of professionalism if you ask me. Running a company and on top of that owing our own business this type of service would work.

Have used Tin Leg before and have been fortunate not to have filed a claim. Hope to continue using Tin Leg as long as the premiums are competive. You only know how good an insuror is when you have to file a claim.