Tin Leg
Overall Rating 4.55 out of 5
Overall Rating 4.55 out of 5 4,388 Reviews Since 2014

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    March 1, 2022
    DonnaW from CA Verified Squaremouth Customer

    Peace of mind, that's what Tin Leg offers!

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    March 1, 2022
    Lynne from GA Verified Squaremouth Customer

    I had to change the dates of the original policy because of a cruise cancellation and they were very easy to deal with. No extra charge either.

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    1 out of 1 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Gold
    Review Received:
    February 28, 2022
    Brian from CA Verified Squaremouth Customer

    I had spent quite a bit of time trying to check on the status of a claim submitted for a Tin Leg insurance policy. The claims were being handled by Broadspire. It shouldn't have taken nearly so long to reject the claim. They eventually sent a letter with the specific policies that they would pay out under and why my claim didn't qualify. It seems like that could have been handled in less than thirteen weeks that it took from submitting my claim to getting the rejection letter.

    I also wonder whether they backdated their letters to hiding their poor processing performance from other management. I finally received a letter after sometime after Feb 28. I was on a trip from March 1 to March 6, and only had it in the mail after that. But the letter was dated Feb 15. It took at least 14 days for it to get from their office to be delivered? Really?? It is also a bit surprising giving that on Feb 22 I had yet again inquired about the status. And received an email back from Feb 23, saying that submissions looked complete and that she would "work today to get this on my managers desk for review purposes so I can finalize things for you." Seems like a bit of an odd response if the letter had been prepared and sent a week before that! It could also be nothing as bad as purposely backdating but simply poor systems, or taking an extra week from printing the response to sending out. Those are not particular favorable reasons either.

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    36 out of 36 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    February 28, 2022
    Julie from WA Verified Squaremouth Customer

    excellent customer service, easy to understand terms and conditions, good rates.

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    4 out of 4 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    February 28, 2022
    Janis from CO Verified Squaremouth Customer

    Filed claim. We’ll see how it goes.

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    1 out of 10 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    February 28, 2022
    Stephen from TX Verified Squaremouth Customer

    The trip was canceled by the provider, I didn’t cancel the trip. For this reason, I feel that at least some part of the insurance fee should be returned or credited against another trip. Because the trip was canceled by the provider, you were not exposed to any risk and, in my opinion, had nothing to insure. I have tried contacting you twice about this matter, but have not gotten a response.

    Review Updated: 03/28/2022

    Our trip was canceled by the cruise line because of Covid. Tin Leg has given us credit on the travel insurance to use on another trip in the future. The agents at Tin Leg were very understanding, and worked hard to explain everything to me, and I am very satisfied with the outcome.

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    5 out of 5 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    February 27, 2022
    Christian from NY Verified Squaremouth Customer

    At no extra cost the policy was extended by one day as we had to leave a day early due to airline flight cancellation due to incoming icy weather. Tin Leg was easy to work with.

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    0 out of 0 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Gold
    Review Received:
    February 26, 2022
    Diane from NY Verified Squaremouth Customer

    Haven’t heard anything about claim status- mailed everything certified mail weeks ago- any update would be appreciated thanks- DianeMKujawa

    Review Updated: 03/26/2022

    They paid nothing

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    25 out of 26 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    February 23, 2022
    Barbara Miller from SC Verified Squaremouth Customer

    My claim has been sent along to someone to review - but not until 2 days ago...and it was received on February 14th. Pretty slow for a claim with a doctor's statement attached. Still waiting to hear

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    14 out of 15 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Luxury
    Review Received:
    February 22, 2022
    DOUGLAS from AZ Verified Squaremouth Customer

    Still waiting on our claim.

    Review Updated: 03/22/2022

    Tin Leg send 4 different emails asking for supporting documentation, phone interview, when 1 to 2 emails could of done the job. It was like they were trying to wear me done for a measly $125 dollars. Never use them again

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    17 out of 18 people found this review helpful

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