Reviews, Sales, and Service Ratings for
Tin Leg

Because of Covid-19 the experience has been challenging. I assume the volume of claims has extended the turn around time but I’m hopeful that the process will go smoothly once the TinLeg group responsible for processing the claim makes contact

The rates were good for what I wanted which was really just medical coverage
Out of the USA. I had one question which was easily resolved, before my purchase, with a phone call
I cannot comment if if is really good or not because,
thankfully, I did not make any claims.

Very friendly professional and efficient experience. Rep I worked with was informative and very helpful.

I have not heard back

While the buying and claims request processes were smooth, there were definitely things that I wish I had looked at prior to departure and felt were slightly misleading in the purchasing process. I paid extra in order to have "trip interruption due to unforeseen events" and "claims related to COVID-19" covered. Had my trip been cancelled before I left, I believe I would have been covered and recouped the losses. However, I had the misfortune of being 24 hours into my trip when the Moroccan government shut down the borders and my tour was cancelled due to COVID-19. This was now classified as a trip interruption, and when I went to file my claim I learned that only the only non-health related "unforeseen events" covered included inclement weather, natural disasters, terrorist attacks, or mechanical breakdowns of airline carriers or airline strikes. Even though I paid extra for COVID-19 protection, I learned it only would have kicked in if I had gotten sick or tested positive. I felt like this was misleading when I was purchasing, but I do admit that it was in the fine print. Please beware when purchasing these policies. My mistake resulted in what was supposed to be a $2000 trip becoming a $5000 complete loss once I paid for last-minute tickets home. I hopefully will read the fine print better next time I purchase a policy, but this experience has put me off ever trusting this company again.

My trip was canceled and I was outside the window for a refund in travel insurance. Insurance was not utilized.

Buying policy was easy.
Contacting customer service was easy.
Have interview set for early February (slightly disappointed that it is taking a month but...)
We'll see how I feel after completing the claim process.

The rule about having to buy a policy 2 days before departure is an inconvenience for the traveler that normally makes spontaneous and daily decisions.

Haven't provided documents to file the claim yet.

The customer assistance department was very helpful in helping me identify what was most important to include in my insurance policy for our participar trip and concerns. I appreciated the insight and her assistance and the customer reviews is why I choose this company over other highly rated companies. It was very nice to travel with peace of mind. Thankfully we didn’t have to file a claim so I am unable to speak to the entire process.