Reviews, Sales, and Service Ratings for
Tin Leg

Having had a Tin Leg policy before, it gives me comfort to know that I'm covered in all respects. The thing that I like most is that if something had happened to me so that I could not go on my trip, my traveling companions could continue and my part would be paid for. This helped me tremendously when I was going on a Holy Land trip and and my traveling companion could not make the trip. Tin Leg paid for me to travel as a single traveler.

This has been a great service so far. My emails are answered in a timely manner.

very easy - loved it. I had to make a change to my itinerary and the customer service was excellent.

Kelly at Tin Leg was incredibly helpful, responsive, sympathetic, and efficient. She is helping us file a claim. I hope the adjuster is as wonderful as Kelly.

Everything was very smooth and customer service helpful. I'm not really sure, however, how to submit the paperwork for my claim and wish this was clearer.

The customer service representatives were curtious and provided me with a quote in a few minutes.

Trip interrupted because of covid.
Told I would need to get a doctor’s note before filing a claim but that was not immediately available (because of positive test denied boarding to my cruise, but no official notice). Have that now and will be filing the claim shortly.

We originally purchased our plan in Jan 2020 when we booked our trip. Covid worries cancelled our trip and we moved it exactly one year later. I called Tin Leg and they were able to transfer the policy with new dates to a year later for $100 more. I also spoke to them pre departure about the specific travel insurance requirements Turks required. Once home this week I phoned them again to discuss the claim process. Every call has been a 10/10 experience, amazing customer service.

Excellent and timely customer service.

I considered a few providers and Tin Leg won out in the end because of customer service that was far superior than the others. I didn't understand the nuances of COVID cancellation insurance, and Tin Leg's rep spent the necessary amount of time carefully walking me through various scenarios and making sure I was comfortable with the product I was about to purchase.