0.1% (169) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
3208
4 stars
755
3 stars
258
2 stars
95
1 star
74
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
254,558
Since 2014
MONTHLY SALES
4317
Average Monthly Sales Since 2014
REVIEWS
4,390
Since 2014
Overall Rating
4.55 out of 5
Overall Rating 4.55 out of 5
4,390 Reviews Since 2014
Customer Reviews for Tin Leg
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
I considered a few providers and Tin Leg won out in the end because of customer service that was far superior than the others. I didn't understand the nuances of COVID cancellation insurance, and Tin Leg's rep spent the necessary amount of time carefully walking me through various scenarios and making sure I was comfortable with the product I was about to purchase.
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9 out of 9 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
January 7, 2022
Kate from MD
Verified Squaremouth Customer
Due to Covid we had to postpone the trip. I was pleased that Tin Leg allowed us to suspend coverage to use the policy when we travel at a later date.
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4 out of 4 people found this review helpful
Rating 4 out of 5
Policy:
Gold
Review Received:
January 7, 2022
J from OH
Verified Squaremouth Customer
Everything was easy, questions were answered. Felt like I was trying to be upsold for policy coverage I did not need, but overall everything was clarified and easy to navigate.
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3 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
Standard
Review Received:
January 6, 2022
Daniel from CT
Verified Squaremouth Customer
So far it's been a great experience. However I did need to file a claim so it remains to be seen how that will go!
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0 out of 7 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
January 4, 2022
Christine from MA
Verified Squaremouth Customer
I called to review the plan with a rep. They were informative and helpful. I felt a sense of peace knowing I had the insurance. Worth every penny! The cost was also very reasonable.
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2 out of 4 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
January 4, 2022
Greg from FL
Verified Squaremouth Customer
Purchasing the policy was very easy. We modified our travel plans and making the update with Tin Leg was very little effort. Thanks!
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2 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
January 3, 2022
G from PA
Verified Squaremouth Customer
It was unclear whether I needed to cover the entire trip cost. I contacted customer service who made it clear, but it would have been better if it was clear without interaction. The site implied yes, but since I was purchasing to late for cancellation for any cause coverage, it wasn't needed.
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
December 29, 2021
Timothy from MT
Verified Squaremouth Customer
Still working through the claims process. So far the experience has been positive. Thanks
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5 out of 8 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
December 29, 2021
francis from FL
Verified Squaremouth Customer
Very good
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0 out of 2 people found this review helpful
Rating 4 out of 5
Policy:
Gold
Review Received:
December 29, 2021
CK from OH
Verified Squaremouth Customer
I claimed Tin Leg regarding baggage delay several days ago. However, nobody contacted me until now.
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3 out of 4 people found this review helpful