Reviews, Sales, and Service Ratings for
Tin Leg

Disappointed in Tin Leg. Travel plans to help aunt suffering with cancer were cancelled when she passed away a week before my flight. The non refundable airfare became a flight credit. Airline will not allow me to refuse the flight credit as suggested by Tin Leg. Although my insurance claim is valid, TinLeg will not reimburse because a flight credit is considered a refund. So, airline sells me “non refundable ticket” and provides flight credit, Tin Leg acknowledges a valid claim but indicates a credit is a refund. It’s a perpetual circle of semantics and lack of cooperation from either side that puts me at a loss.

I’ve discovered that travel insurance serves no benefit to the traveler and I’ll be taking a flight to nowhere for the sake of using a credit and wasting money.

Due to new Covid variant my flight got cancelled. I contacted Tin Leg and they immediately responded and advised me what to do and set up a telephone interview regarding my claim this Saturday.

Perfect customer service to clarify questions on Covid-19

I had to postpone my trip and Tin Leg was great at changing the dates

The process of filing a claim and receiving approval was straight forward and clear. I was impressed that it was approved in a timely manner. The refund is still being processed and i expect it shortly... Hopefully

Thank you for the clear and friendly help each call!

Overall a very smooth experience! Even though everything went well and we didn't need to file a claim, we appreciated the peace of mind having insurance gave. Thanks

Friend recommended you
He had a claim and you settled it satisfactorily
When I had to postpone the cruise twice , the Tin Leg person I talked to was most helpful and cooperative.

Easy to purchase and the price was good too. It was nice to know we had a back up insurance if an emergency arises. However, we did not have to file a claim.
We will be purchasing again prior to you our sailing trip to Key West. Thank you for offering a piece of mind policy.

Squaremouth was able to help make adjustments to our policy when entry requirements changed by each country the & dates kept getting changed by the cruise line. The customer service representative made it easy & painless.