Reviews, Sales, and Service Ratings for
Travel Insured International

making. a claim is not easy. The company does not take the recite from the airline or the cruise. The make you go back and sent your credit card statement. The back and forth is a pain in the neck and when you send in information you have to wait days for it to be posted. Some information is requested again even if you have already submitted the information. Hope they finish with this claim soon it is very tedious, time consuming and one feels inadequate filling the same things over and over. Once my claim is done I will give a rating, because I understand that they must follow some regulations to do their job.

Thank you for your feedback and apologize for the frustrations you’ve experienced. We thrive to provide each and every traveler with the best possible customer experience. A claims representative will further investigate your case. Thank you for your patience.

So far, the claim process has been time consuming, cumbersome, and slow. I'm still waiting for the claim to be processed after almost six weeks.

We apologize for the frustrations that you have experienced. We strive to provide the best experience to all our customers. A claims representative will be reaching out to you to discuss your case. We appreciate your patience.

professional, complete coverage and responsive for questions.

I disliked the amount of information to process the claim.I produced documents from the Disney Cruise Lines showing deposits made ,and final payments with dates.They also wanted copies from my credit card company showing the actual charges.

Very unhappy with the whole process. We were unimportant and ignorant. The claims process was especially frustrating. They continued to delay the anticipated time it would take to make a decision. The agent who was reviewing our claim was supposed to contact us by a certain date but didn't follow through. The wait time on getting anyone to respond to our phone enquires was excessive and frustrating. When the decision was made on our claim and we were finally able to have a conversation with the claims agent, we were not treated with respect or given answers that made any sense. We are extremely unhappy with this company and anticipate filing a complaint and request for review with both Travel Insured International and with Squaremouth.

We extend our deepest apologies for the frustrations that you have experienced. We strive to provide the best experience to each and every one of our customers. A member of our customer care team will be reaching out to you shortly to discuss your case. Thank you for your patience.

I believe I sent Travel Insured all the required info, yet I rec'd an email asking for more, some of which was the same that had already been sent. It felt like they are delaying resolving the claim. I am working on it again. The note from the doctor gave dates that were pertinent and listed the medical issue. The
request for a doctor to send this, never mentioned it had to be on a special form. Did not know of this form.

I am hearing from friends that this is not a good company to deal with. They delay and nit pick details.

Squaremouth is a great one stop shopping site to analyze many companies and get the coverage and price you want.

It’s too early to rate them. My claim has been in for 2 weeks and I haven’t heard anything. Hopefully it will go smoothly

I filed a claim under cancel for any reason. It took 4 months for them to settle this claim, requiring over a dozen items to be submitted, asking for repeated inputs of some items, and making errors in arithmetic and understanding of inputs that I had to correct via multiple emails and phone calls. They made claim handling very difficult, slow, and unhelpful. In the end they did pay what was owed.

Thank you for your feedback. We apologize for the frustrations you’ve experienced, as we thrive to provide each and every traveler with the best possible customer service. We will further investigate your experience. Thank you for your patience.