Reviews, Sales, and Service Ratings for
Travel Insured International

1. You don't make it clear who or what Squaremouth is and how it differs from the insurer (in my case, Travel Insured International). For those who rarely purchase travel insurance, you should de-mystify this process and explain how things work.

2. You should warn purchasers that if they file a claim, they will need extensive documentation and should save every scrap of paper, every receipt, every document.

3. I have filed a claim, but have not yet heard back from the insurer. I don't yet know if the insurer will respond in a friendly way or in a way that makes me regret working with them. I paid a lot of money for my policy; I hope they won't go cheap on me.

4. I had a hard time selecting an insurer. You should clarify the differences between insurers and various policies and coverages. You should see yourselves as an advocate for the customer.

Good customer service on a medical issue I had here in Berlin.

Contact with representatives was exceptional, she was knowledgeable and able to answer my questions thoroughly and came across as very personable.

I sent u a long email and did not get a response from u. We paid extra for cancellation for any reason thinking that’s what it meant. Then when the travel company we used went out of business they said that was an exclusion! Then it shouldn’t be advertised for any reason. I am a senior and when something says that we take it for its word! Very discouraging . We even asked for the money we spent for the policy to be returned.
It does not represent your company well and I would
Not use that company again or your company if this issue is not resolved. I have several people I have recommended your company to many people but not since this happened. Please contact them and us ASAP. We need our money back!

We apologize for any frustrations you may have experienced, and would be happy to follow up with you regarding this claim. After checking with our Claim Department, it appears that we advised that you would need to dispute the charges for this tour on your credit card first and we then reimbursed the prepaid unused hotel penalty under the CFAR benefit. It was then indicated that you were reusing the airline tickets, so those are non-refundable. We will be reaching out to you shortly to clarify any questions you may have and to help explain what you need to do regarding the tour portion of the trip. Thank you!

I received the amount I requested for my claim but the documents required was too much.
A written letter and a form to be filled out from the Doctor was too much. Very difficult for a busy doctor to do. I recommend that the doctor either write one letter or fill out one form. Not both.

Quick! Easy! Covered all my concerns. Better than insurance offered through Cruise Line. Happy I didn’t have to make a claim.

My trip to Italy was cancelled due to work. I have filed a claim and am awaiting the outcome. The process has been easy overall.

My experience in filing a claim with Travel Insured International was excellent. It required filling out a number of forms but once that was done and submitted the claim was handled in a timely manner and the payment was transferred quickly to my bank account. I was very pleased with my interaction with this company.