Reviews, Sales, and Service Ratings for
Travelex Insurance Services

The travel insurance is useless and I will never purchase it again. My return flight needed to be changed and the insurance was not really insurance.

Thank you for taking the time to express your concerns on Squaremouth. We take all complaints very seriously and we are sorry to hear of your dissatisfaction of services.

After reviewing the details of the discussion on 12/13/19 with the Travelex Customer Solutions representative, we have determined that the focus of the call was how to extend the coverage on your existing insurance policy. The Travelex representative advised and clarified the process to extend your coverage.

While Travelex can assist the insured travelers with questions relating to their insurance coverage, Travelex does not have the authority or capacity to change an airline ticket.

In the event, you need to file a claim please contact the Claim Administrator by phone at 1-855-205-6054, Monday – Friday, 7:00am – 7pm CST, online at www.travelclaims.bhspecialty.com or by email at travelex.claims@bhspecialty.com.

The service so far is great. I iniciate s claim due to cancelation on my vacations due to a work reason.

Thank you for taking the time to post!

We appreciate the excellent rating. We value your business and process claims with every consideration related to the details of the policy.

We hope you think of Travelex the next time you are looking to insure your travel!

Thanks again and have a wonderful day!

Kind Regards,
Amber

It’s ok with Travelex Insurance Services. The price is reasonable.

Thank you for taking the time to provide your feedback!

We are happy to hear that you think our prices are reasonable.

Thanks again and we hope you think of Travelex the next time you travel!

Kind Regards,
Amber

It took many months to process a very simple claim for one night of hotel expenses due to a missed airline connection. It took weeks for customer service to respond to emails, and they requested multiple documents irrelevant to our claim. Extremely frustrating.

Thank you for taking the time to post on Squaremouth.

We have contacted the Claim Administrator, on your behalf, to research why the review of your claim was delayed. Per the Claim Administrator, the original documentation that was received was either blank or unreadable. This, unfortunately, did cause a delay in reviewing your claim.

We are happy to hear that your claim was processed and you were reimbursed for both Missed Connection and Trip Delay benefits, within 10 business days of receiving all the required documentation.

It is important to remember that insurance is highly regulated, and the proper documentation is an important part in the claims process.

Thank you again, and we hope you think of Travelex the next time you travel.

Kind Regards,
Amber

Smooth and efficient service and still a reasonable price.

Thank you for taking the time to post!

We appreciate the excellent rating, and we are glad to hear that everything was smooth and efficient.

Thanks again and we look forward to insuring all your future travel!

Kind Regards,
Amber