Reviews, Sales, and Service Ratings for
Travelex Insurance Services

I called in about making a claim for a flight delay and the agent was a bit gruff but gave me the information I needed to understand what was needed for a claim and more information on my benefits.

Thank you for taking the time to express your concerns on Squaremouth.

Travelex Insurance Services prides ourselves on our exemplary customer service, and we would like the opportunity to review the phone call that was made.

While our Claim Administrator did find an email that they responded as to what documentation is needed, we were unable to locate any calls from the phone number provided on the policy purchased (TSB224518).

Please provide the phone number you dialed (if available) and the number you called from, along with the approximate date and time you called, to TISReviews@TravelexInsurance.com.

Kind Regards,
Amber

Okay experience signing up. Have no idea about a claim. I bought based on reviews of claims. Thankfully I did not have to use the product. Although after reading the fine print I will always buy within days of purchasing the tour or travel. Much of my trip turned out not to be covered had I need the insurance. I will be more informed next trip.

Thank you for taking the time to post on Squaremouth.

Travelex does offer a few different policies, depending on the coverage needed. It is important to purchase the Travel Select policy within 21 days of your first money down on the trip, in order to be eligible for the certain benefits. Such as Financial Default, Pre-Existing Medical Conditions Exclusion Waiver, and some of the optional upgrades. All terms, conditions, limitations, and exclusions apply.

If you have coverage questions about our policies, you may contact our Customer Solutions Department at 1-800-228-9792, Monday – Friday, 7:00am – 7:00 pm CST.

Thank you again, and we look forward to insuring all your future travels.

Kind Regards,
Amber

I lowered the amount of coverage before departure for one family member and TravelEx was quick to answer the phone, polite, and very responsive to make the change and refund my payment.

Squaremouth website makes comparing policies fairly simple and has handy filters. I had to adjust my policy shortly before our trip and it was just a simple phone call with a friendly agent.

Thank you for taking the time to post!

We appreciate the excellent rating, and we are glad to hear that our Customer Solutions Representatives were friendly and helpful. We hope you will think of Travelex the next time you are looking to insure your travel!

Thanks again and have a wonderful day!

Kind Regards,
Amber

Quick and easy on-line system to filing a claim. The one downside is that you cannot view the uploaded files in your account so I had to call in to make sure they received the paperwork I uploaded. Other than this one technical issue, the whole process was smooth and fast. I received my claim check in a very timely manner.

Thank you for posting about your claim experience on Squaremouth.

We are glad that you found our new claim process quick and easy to complete online.

We always strive to ensure that we are providing the best customer service experience, and we will bring your suggestions to the appropriate department.

Thank you again and Travelex looks forward to insuring your trips in the future.

Kind Regards,
Amber

Happily, I did not have to make a claim. Nice to know it was there as a parachute if I needed it.

Thank you for taking the time to post on Squaremouth.

We are happy that your trip went smoothly and that we were able to give you peace of mind when traveling.

Thanks again and we look forward to insuring all your future travel!

Kind Regards,
Amber

We were given prompt, responsive advice and answers to our questions.

Thank you for posting your great review on Squaremouth!

We are happy to hear that our Customer Solutions department was able to answer all your questions regarding the policy.

Thank you again, and we hope you think of Travelex the next time you travel!

Kind Regards,
Amber

I contacted Travelex once my flight was arranged as I had to increase my coverage. Was easy to do. They responded to me within 24 hours.

Thank you for taking the time to leave us a review on Squaremouth.

We are happy to hear that it was easy for you to increase your policy benefits with our Customer Solutions Department.

Thank you again, and we hope you enjoy your trip and think of Travelex the next time you travel.

Kind Regards,
Amber