Reviews, Sales, and Service Ratings for
Travelex Insurance Services

Our flight from Bolivia to Miami was cancelled and rescheduled the next day. We had to rebook tickets on our connecting flights with another airline from Miami to Seattle and incurred a total of $1900 including "change fees". I am submitting all information to Travelex and waiting for their response.

Thank you for taking the time to post, we appreciate the excellent rating!

It is unfortunate to hear that your flight was cancelled. Our Claim Administrator processes claims with every consideration related to the details of the policy.

We value your business and hope you think of Travelex the next time you are looking to insure your travel!

Thanks again and have a wonderful day!

Kind Regards,
Amber

It was an easy and quick process to purchase the insurance. Happy my trip went smooth.

Thank you for taking the time to post!

We are happy to hear that your trip went smoothly! However, in the event that you would need to make a claim, our claims process is now easier than ever. You can start a claim, upload documents, and check the status of your claim, all from your phone using the Travelex app. We also have more traditional options available including our website, email, call, fax, and mail.

Thanks again and we look forward to insuring all your future travel!

Kind Regards,
Amber

Great

I filled the claim about 2 weeks ago and have not received any feedback or questions whatsoever.

Thank you for taking the time to post about your concerns.

We have reached out to the Claim Administrator, on your behalf, and have been advised that an email was sent to you on June 12 2019, regarding the claim payment approval for one of your claims, and a request for additional information for your other claim.

Please contact the Claim Administrator with any questions or concerns. They can be reached by phone at 1-855-205-6054, and by email at travelex.claims@bhspecialty.com, Monday – Friday, 7:00am-7:00pm CST.

Thank you again, and we hope you think of Travelex the next time you travel.

I cancelled this insurance policy during the review period because this policy was for flight only. I wanted to buy medical policy.

Thank you for taking the time to post your review on Squaremouth.

In addition to the Flight Insure Plus plan, which offers Emergency Medical benefits while traveling, Travelex offers two additional plans that offer Emergency Medical benefits while traveling, Travel Basic and Travel Select.

If you have any questions about the plans or would like to purchase you may always contact our Customer Solutions department at 1-800-228-9792, Monday – Friday, 8:00am-7:00pm CST.

Thank you again, and we look forward to insuring your future trips.

Kind Regards,
Amber

Provided great comfort during my travels. I would definitely use them again.

Thank you for taking the time to provide your feedback!

We are so happy to hear about your positive experience and look forward to doing business with you again.

Thanks again and have a wonderful day!

Kind Regards,
Amber

I recently traveled from NY to South Africa to meet my daughter who was there temporarily for work. We then spent a wonderful week+ traveling, including a safari at Pilanesberg. Initially, there was some fear that after booking my travel, her work plans would change resulting in bookings that I would not use. I purchased the travel insurance, "cancel for any reason" and the minute the purchase was completed I felt relieved that my travel investment was protected. Although I did not have any issues resulting in submission of a claim, the fact that I was also protected in so many other ways (lost luggage, medical, etc) was a factor in relieving any stress and leaving me free to just enjoy my experience. The cost was reasonable and the customer service reps were patient and informative.

Thank you for taking the time to post!

We appreciate the excellent rating, and we are happy that we were able to provide you with peace of mind so you could enjoy your trip.

We hope you will think of Travelex the next time you are looking to insure your travel!

Thanks again and have a wonderful day!

Kind Regards,
Amber

Having the level of coverage purchased.....gave me piece of mind....one less thing to worry about my well being in a un- forseen emergency....abroad.

Thank you for taking the time to post!

We hope that your trip goes as smoothly as possible. However, in the event that you would experience a covered event, our claims process is now easier than ever. You can start a claim, upload documents, and check the status of your claim, all from your phone using the Travelex app. We also have more traditional options available including our website, email, call, fax, and mail.

Thanks again and enjoy the rest of your day!

Kind Regards,
Amber

Your agent was great and very helpful. It's good to be able to purchase a policy that will get me home if something really unusual happens, which of course is prob very unlikely. Good policy at a very good price. Keep up the good work. Thanks. Chris L

Thank you for taking the time to provide your feedback!

We pride ourselves on our exemplary customer service, and we are so happy to hear about your great experience.

Thanks again and we look forward to insuring all your future travels!

Kind Regards,
Amber

The interaction with Travelex during the trip(3stars) was due to a call for assistance where I was put on hold for 22 minutes, costing €1 per minute (€22) on a phone borrowed from my hotel. Finally had to hang up with no progress... couldn’t tie up their phone any longer. Was requesting assistance when our flights were cancelled a day before departure. Our personal phones were not connecting in Ireland. My husband figured out a plan to get us to our destination independently, and at significant cost. We have required documentation for this part of our claim. Since back in the USA he has contacted Travelex and is filling out claim information. We are stuck on one item that they require; we need verification of why our flight was canceled. Our second scheduled return flight with TRANSAVIA never took off, and we didn’t receive any notification of a change before or after the flight time. Found out at the airport and had to again independently arrange our transportation at significant expense.

Since back in USA we have contacted Travelex and are filling out claim information. We are stuck on one item that they require; we need verification of why our flight was canceled. Our second scheduled flight with TRANSAVIA never took off, and we didn’t receive any notification of a change before or after the flight time. We requested documentation from Transavia and have been waiting a week with only an automated response saying they are very backed up and will get back to us. Sent a follow up email yesterday. We would like to complete this application to Travelex, but fear it will be complicated without that documentation.

My husband plans to contact Travelex on Monday, submit the claim anyway, and hopefully Travelex will talk to us about this problem, since we have all kinds of proof that we were scheduled on a flight that was cancelled or never existed.
I will happily complete a follow up review of Travelex once this is all settled, and expect they will find a way for us to positively resolve and complete this claim.

Thank you for taking the time to post your concerns on Squaremouth.

We have contacted the Claim Administrator, on your behalf, and been advised that they will try to assist with obtaining documentation from the airline carrier, however they will need a copy of your original airline itinerary. Please reference your Confirmation Number, TBB75277, when submitting your additional documentation.

It is important to remember that insurance is highly regulated and to validate coverage completed claim forms and documentation are an important part of the claim process as it relates to the specific conditions as listed in the plan purchased.

If you have any questions or concerns about your claim you can contact the Claim Administrator via phone at 855-205-6154 or via email at travelex.claims@bhspecialty.com, 7:00am to 7:00pm CST, Monday – Friday.

Kind Regards,
Amber