Reviews, Sales, and Service Ratings for
Travelex Insurance Services

good service for the price! glad that i purchased the insurance because my wife got hospitalized while we were on vacation out of the country.

Thank you for taking the time to post!

We are sorry to hear that your trip did not go as planned. If you have not already filed a claim, for your convenience our claims process is now easier than ever. You can start a claim, upload documents, and check the status of your claim, all from your phone using the Travelex app. We also have more traditional options available including our website, email, call, fax, and mail. If you have any questions, please feel free to contact our Claim Administrator at 1-855-205-6054, Monday – Friday, 7:00am – 7:00 pm CST.

Thanks again and we look forward to insuring all your future travel!

Kind Regards,
Amber

easy to obtain

We needed to adjust our travel dates soon after purchasing. The process was quick and easy!

Our trip was schedules for 6/28/19. One family member had to cancel 6 weeks before the trip due to illness of their child. Customer service sent me the claim forms and we are in the process of gathering the necessary documents to submit the claim.
I will reserve judgement on the quality of service after the claim is settled.

Thank you for taking the time to post about your experience.

Should you have additional questions about filing the claim, you may contact the Claims Department by phone at 1-855-205-6054 or by email at travelex.claims@bhspecialty.com, Monday – Friday, 7:00am – 7:00pm CST.

Thank you again, and we look forward to insuring your future travel!

Kind Regards,
Amber

They were helpful when I had questions about the right policy and took the time to work with me to determine the best policy and recommendations that saved me money. No complaints and luckily I did not have to use it.

Great help. We used on-call international for a complicated medical issue. They were an excellent service.

We purchased policies that we never needed to file a claim for. We did call prior to departure to add additional dates to coverage and the customer service was excellent.

Thank you for taking the time to post!

We appreciate the great rating, and we are happy to hear that your experience with our Customer Solutions department was excellent. We hope you will think of Travelex the next time you are looking to insure your travel!

Thanks again and have a wonderful day!

Kind Regards,
Amber

Customer service was very helpful advising me during my purchase.

Thank you for taking the time to provide your feedback!

We are so happy to hear about your experience and look forward to doing business with you again.

Thanks again and have a wonderful

Kind Regards,
Amber

I should know more soon as I had to file a claim about two weeks after we got back. The claim is still being processed. Thne insurance seems to be very good, my trip was not . We had numerous problems made much worse by my husbands bad health and his cousin was killed in an auto accident while we were on this ttrip.
I'll check back with you as soon as I hear from them on the status of my claim.

Thank you for taking the time to tell us about your experience.

We will contact the Claim Administrator, on your behalf, to make sure that no additional information is needed in order to review your claim.

Once we hear back from them, we will contact you directly via email.

In the meantime, if you have any questions you can contact the Claims Department at 1-855-205-6054 or travelex.claims@bhspecialty.com, Monday – Friday, 7:00 am – 7:00 pm CST.

Thank you again, and we hope you think of Travelex the next time you travel.

Kind Regards,
Amber

Pleasantly surprised by the ease and professionalism of purchasing a policy and filing a claim.

Thank you so much for your great review.

It’s important to our company to hear that our claims processes are fair and reimbursement for losses are received promptly.

Thank you again, and we look forward to insuring your future trips.

Kind Regards,
Amber