0.1% (77) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
1232
4 stars
428
3 stars
177
2 stars
32
1 star
45
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
Please enter the date your trip begins. This should be the day you leave your home.
Please enter the last day of your trip. This should be the day you return home.
Please enter your destination country. If you are traveling to multiple destinations, please just enter one. The policies on our site provide coverage across multiple countries.
TOTAL SALES
87,625
Since 2004
MONTHLY SALES
479
Average Monthly Sales Since 2004
REVIEWS
2,117
Since 2004
Overall Rating
4.43 out of 5
Overall Rating 4.43 out of 5
2,117 Reviews Since 2004
Customer Reviews for Travelex Insurance Services
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Great help. We used on-call international for a complicated medical issue. They were an excellent service.
Review Updated: 09/26/2019
They used a healthcare service and the transport was excellent. Travelex also got through the bureaucracy at the European hospital and attained a "good to fly" certificate. Once we got all the paper work in, the response time was very good.
Was this review helpful to you?
2 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Travel Select
Review Received:
July 14, 2019
L from VA
Verified Squaremouth Customer
We purchased policies that we never needed to file a claim for. We did call prior to departure to add additional dates to coverage and the customer service was excellent.
Response From:
Travelex Insurance Services:
Amber
Response Received:
July 16, 2019
Thank you for taking the time to post!
We appreciate the great rating, and we are happy to hear that your experience with our Customer Solutions department was excellent. We hope you will think of Travelex the next time you are looking to insure your travel!
Thanks again and have a wonderful day!
Kind Regards,
Amber
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Travel Select
Review Received:
July 10, 2019
Todd from TN
Verified Squaremouth Customer
Customer service was very helpful advising me during my purchase.
Response From:
Travelex Insurance Services:
Amber
Response Received:
July 11, 2019
Thank you for taking the time to provide your feedback!
We are so happy to hear about your experience and look forward to doing business with you again.
Thanks again and have a wonderful
Kind Regards,
Amber
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Travel Select
Review Received:
July 9, 2019
Dennis or Patti from WY
Verified Squaremouth Customer
I should know more soon as I had to file a claim about two weeks after we got back. The claim is still being processed. Thne insurance seems to be very good, my trip was not . We had numerous problems made much worse by my husbands bad health and his cousin was killed in an auto accident while we were on this ttrip.
I'll check back with you as soon as I hear from them on the status of my claim.
Review Updated: 08/06/2019
It took over 2 months for them to give me an answer. I didn't expect them to refund all I'd paid for the trip but they didn't pay anything. Nothing at all. I have many many friends and they have all known I was waiting to hear from my travel insurance. These folks all travel a lot every year. I told them all about my expierence with your travel insurance and I will continue to tell about my experience with your company.
Response From:
Travelex Insurance Services:
Amber
Response Received:
July 11, 2019
Thank you for taking the time to tell us about your experience.
We will contact the Claim Administrator, on your behalf, to make sure that no additional information is needed in order to review your claim.
Once we hear back from them, we will contact you directly via email.
In the meantime, if you have any questions you can contact the Claims Department at 1-855-205-6054 or travelex.claims@bhspecialty.com, Monday – Friday, 7:00 am – 7:00 pm CST.
Thank you again, and we hope you think of Travelex the next time you travel.
Kind Regards,
Amber
Was this review helpful to you?
3 out of 4 people found this review helpful
Rating 5 out of 5
Policy:
Flight Insure Plus
Review Received:
July 3, 2019
M & C from CA
Verified Squaremouth Customer
Pleasantly surprised by the ease and professionalism of purchasing a policy and filing a claim.
Response From:
Travelex Insurance Services:
Amber
Response Received:
July 11, 2019
Thank you so much for your great review.
It’s important to our company to hear that our claims processes are fair and reimbursement for losses are received promptly.
Thank you again, and we look forward to insuring your future trips.
Kind Regards,
Amber
Was this review helpful to you?
0 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Travel Select
Review Received:
June 28, 2019
JOSEPH from WA
Verified Squaremouth Customer
Our flight from Bolivia to Miami was cancelled and rescheduled the next day. We had to rebook tickets on our connecting flights with another airline from Miami to Seattle and incurred a total of $1900 including "change fees". I am submitting all information to Travelex and waiting for their response.
Review Updated: 09/03/2019
My family of 4 had a flight from Bolivia to Miami which was cancelled causing us to miss our connection onto Seattle. We ended up paying over $1,800 to purchase new tickets along with a penalty. Berkshire Hathaway outlined well how I needed to document my claim. We were held up for 2 months trying to get a letter from the airline which cancelled our flight explaining what happened. But, once we submitted that letter, we had a check in our mail from Berkshire Hathaway for the full amount we paid. I couldn't believe it!
Response From:
Travelex Insurance Services:
Amber
Response Received:
June 28, 2019
Thank you for taking the time to post, we appreciate the excellent rating!
It is unfortunate to hear that your flight was cancelled. Our Claim Administrator processes claims with every consideration related to the details of the policy.
We value your business and hope you think of Travelex the next time you are looking to insure your travel!
Thanks again and have a wonderful day!
Kind Regards,
Amber
Was this review helpful to you?
1 out of 4 people found this review helpful
Rating 5 out of 5
Policy:
Travel Select
Review Received:
June 27, 2019
Michelle from GA
Verified Squaremouth Customer
It was an easy and quick process to purchase the insurance. Happy my trip went smooth.
Response From:
Travelex Insurance Services:
Amber
Response Received:
June 28, 2019
Thank you for taking the time to post!
We are happy to hear that your trip went smoothly! However, in the event that you would need to make a claim, our claims process is now easier than ever. You can start a claim, upload documents, and check the status of your claim, all from your phone using the Travelex app. We also have more traditional options available including our website, email, call, fax, and mail.
Thanks again and we look forward to insuring all your future travel!
Kind Regards,
Amber
Was this review helpful to you?
0 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Travel Select
Review Received:
June 23, 2019
Kenneth from NY
Verified Squaremouth Customer
Great
Was this review helpful to you?
0 out of 2 people found this review helpful
Rating 3 out of 5
Policy:
Travel Select
Review Received:
June 12, 2019
Claudia from CA
Verified Squaremouth Customer
I filled the claim about 2 weeks ago and have not received any feedback or questions whatsoever.
Response From:
Travelex Insurance Services:
Amber
Response Received:
June 17, 2019
Thank you for taking the time to post about your concerns.
We have reached out to the Claim Administrator, on your behalf, and have been advised that an email was sent to you on June 12 2019, regarding the claim payment approval for one of your claims, and a request for additional information for your other claim.
Please contact the Claim Administrator with any questions or concerns. They can be reached by phone at 1-855-205-6054, and by email at travelex.claims@bhspecialty.com, Monday – Friday, 7:00am-7:00pm CST.
Thank you again, and we hope you think of Travelex the next time you travel.
Was this review helpful to you?
2 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
Flight Insure Plus
Review Received:
June 10, 2019
Susan from MD
Verified Squaremouth Customer
I cancelled this insurance policy during the review period because this policy was for flight only. I wanted to buy medical policy.
Response From:
Travelex Insurance Services:
Amber
Response Received:
June 12, 2019
Thank you for taking the time to post your review on Squaremouth.
In addition to the Flight Insure Plus plan, which offers Emergency Medical benefits while traveling, Travelex offers two additional plans that offer Emergency Medical benefits while traveling, Travel Basic and Travel Select.
If you have any questions about the plans or would like to purchase you may always contact our Customer Solutions department at 1-800-228-9792, Monday – Friday, 8:00am-7:00pm CST.
Thank you again, and we look forward to insuring your future trips.
Kind Regards,
Amber
Was this review helpful to you?
1 out of 1 people found this review helpful