Reviews, Sales, and Service Ratings for
Travelex Insurance Services

Great help. We used on-call international for a complicated medical issue. They were an excellent service.

We purchased policies that we never needed to file a claim for. We did call prior to departure to add additional dates to coverage and the customer service was excellent.

Thank you for taking the time to post!

We appreciate the great rating, and we are happy to hear that your experience with our Customer Solutions department was excellent. We hope you will think of Travelex the next time you are looking to insure your travel!

Thanks again and have a wonderful day!

Kind Regards,
Amber

Customer service was very helpful advising me during my purchase.

Thank you for taking the time to provide your feedback!

We are so happy to hear about your experience and look forward to doing business with you again.

Thanks again and have a wonderful

Kind Regards,
Amber

I should know more soon as I had to file a claim about two weeks after we got back. The claim is still being processed. Thne insurance seems to be very good, my trip was not . We had numerous problems made much worse by my husbands bad health and his cousin was killed in an auto accident while we were on this ttrip.
I'll check back with you as soon as I hear from them on the status of my claim.

Thank you for taking the time to tell us about your experience.

We will contact the Claim Administrator, on your behalf, to make sure that no additional information is needed in order to review your claim.

Once we hear back from them, we will contact you directly via email.

In the meantime, if you have any questions you can contact the Claims Department at 1-855-205-6054 or travelex.claims@bhspecialty.com, Monday – Friday, 7:00 am – 7:00 pm CST.

Thank you again, and we hope you think of Travelex the next time you travel.

Kind Regards,
Amber

Pleasantly surprised by the ease and professionalism of purchasing a policy and filing a claim.

Thank you so much for your great review.

It’s important to our company to hear that our claims processes are fair and reimbursement for losses are received promptly.

Thank you again, and we look forward to insuring your future trips.

Kind Regards,
Amber

Our flight from Bolivia to Miami was cancelled and rescheduled the next day. We had to rebook tickets on our connecting flights with another airline from Miami to Seattle and incurred a total of $1900 including "change fees". I am submitting all information to Travelex and waiting for their response.

Thank you for taking the time to post, we appreciate the excellent rating!

It is unfortunate to hear that your flight was cancelled. Our Claim Administrator processes claims with every consideration related to the details of the policy.

We value your business and hope you think of Travelex the next time you are looking to insure your travel!

Thanks again and have a wonderful day!

Kind Regards,
Amber

It was an easy and quick process to purchase the insurance. Happy my trip went smooth.

Thank you for taking the time to post!

We are happy to hear that your trip went smoothly! However, in the event that you would need to make a claim, our claims process is now easier than ever. You can start a claim, upload documents, and check the status of your claim, all from your phone using the Travelex app. We also have more traditional options available including our website, email, call, fax, and mail.

Thanks again and we look forward to insuring all your future travel!

Kind Regards,
Amber

Great

I filled the claim about 2 weeks ago and have not received any feedback or questions whatsoever.

Thank you for taking the time to post about your concerns.

We have reached out to the Claim Administrator, on your behalf, and have been advised that an email was sent to you on June 12 2019, regarding the claim payment approval for one of your claims, and a request for additional information for your other claim.

Please contact the Claim Administrator with any questions or concerns. They can be reached by phone at 1-855-205-6054, and by email at travelex.claims@bhspecialty.com, Monday – Friday, 7:00am-7:00pm CST.

Thank you again, and we hope you think of Travelex the next time you travel.

I cancelled this insurance policy during the review period because this policy was for flight only. I wanted to buy medical policy.

Thank you for taking the time to post your review on Squaremouth.

In addition to the Flight Insure Plus plan, which offers Emergency Medical benefits while traveling, Travelex offers two additional plans that offer Emergency Medical benefits while traveling, Travel Basic and Travel Select.

If you have any questions about the plans or would like to purchase you may always contact our Customer Solutions department at 1-800-228-9792, Monday – Friday, 8:00am-7:00pm CST.

Thank you again, and we look forward to insuring your future trips.

Kind Regards,
Amber