Reviews, Sales, and Service Ratings for
Travelex Insurance Services

We waited till the last minute to purchase travel insurance and Travelex was the only company that offered a policy on short notice. We bought a policy for $78 purely for medical evac coverage. Fortunately, we did not need to file a claim.

Thank you for taking the time to post!

We appreciate the good rating. We hope you will think of Travelex the next time you are looking to insure your travel!

Thanks again and have a wonderful day!

Kind Regards,
Amber

Due to a heart attack on my husband's part, we had to cancel the trip to the Panama Canal. Travelex has been very easy to deal with, and we are waiting the results of the claim. I had chosen a policy that would allow cancellation for previous problems, but his heart was not the reason. It came up very suddenly a month before the trip was to leave. If my payment comes through OK, I would highly recommend this policy through Travelex for anyone else.

Travelex would like to thank you for leaving us an excellent rating.

We have reached out to the Claim Administrator, on your behalf, and been advised that they require one additional document in order to finalize your claim. They did send you an email on May 17, 2019 about the required document, however, please feel free to reach out to them directly if you have any questions.

The Claim Administrator can be reached by phone at 1-855-205-6054, or by email at Travelex.Claims@BHSpecialty.com, Monday – Friday, 7:00am – 7:00 pm CST.

Thank you again, and we hope you think of Travelex the next time you travel.

Kind Regards,
Amber

I have come to trust Squaremouth policies completely. They always have reliable Insurance. Travelex was truly a pain to deal with, and didn't know or understand anything about even basic travel Insurance. Their advice was worthless. The actual insurance company, Berkshire Hathaway was amazing. Their agents were clear, articulate, effective, and fast. They followed through on everything they said. When my documents were in they paid the claim exactly when they said.

Thank you for taking the time to post on Squaremouth.

Travelex prides ourselves on our exemplary customer service, and we appreciate your feedback. We will use this information to provide further coaching to our team.

We are happy to hear about your experience with the Claims Department and look forward to doing business with you again.

Thanks again and have a wonderful day!

Hard to say how helpful insurance interactions are until one needs to make a claim- that’s usually when insurance agencies try to do everything to not pay a claim

Thank you for taking the time to post! We are glad to hear that your trip went smoothly.

However, in the future, should you experience a covered event, our claims process is now easier than ever. You can start a claim, upload documents, and check the status of your claim, all from your phone using the Travelex app. We also have more traditional options available including our website, email, call, fax, and mail.

Thanks again and we look forward to insuring all your future travel!

Kind Regards,

Amber

Fortunately I didn’t need to make a claim on my travels but the peace of mind and security I had on my trip was well worth it.

Thank you for taking the time to post!

We like to hear that we were able to give you peace of mind so you can enjoy your travel. We hope you will think of Travelex the next time you are looking for travel insurance!

Thanks again and have a wonderful day!

Kind Regards,
Amber

I filed a claim in regards to medical care that my husband received while on our trip. (I mailed the documents on April 15th,2019) I am currently waiting to hear from your company.
Claim number# 02237556.
Thank you

Thank you for taking the time to post.

We have contacted the Claim Administrator on your behalf, and have been advised that to date, they have not received any documentation.

Once the documents are received, via regular mail, they will review the claim, and get back to you directly.

If you have any questions or concerns, you can contact the Claims Department Monday – Friday, 7am-7pm CST, at 855-205-6054.

Kind Regards,
Amber

Travel insurance is incredibly complicated!
Travelex has good reviews, reasonably priced policies with good coverage, and knowledgeable sales agents. I'm pleased that I didn't have to make a claim, but I'm glad I had the coverage. Thanks,
Win

So far my experience has been excellent. I chose this option because of the mix of price and coverage that we needed for the family. We did have our bags delayed and had to scramble to get clothing for an event we had to attend on the first day. So far the interaction with Travelex has been very smooth.

Thank you for taking the time to post!

We appreciate the excellent rating. We value your business and hope the claim process with our Claim Administrator goes as smoothly as the interaction you’ve already experienced.

Thanks again and we look forward to insuring all your future travel!

It was very impressed how easy it was to get a policy, even at the day before the flight.
I'm also very glad that I didn't have to cash-in on it, also.

Thank you for taking the time to post!

We are so glad that your trip went smoothly. However, in the event that you needed it, our claims process is now easier than ever. You can start a claim, upload documents, and check the status of your claim, all from your phone using the Travelex app. We also have more traditional options available including our website, email, call, fax, and mail.

Thanks again and we look forward to insuring all your future travel!

Overall great experience, wish we received a little more back as we are still out a good chunk of money sadly. However, the poccess was very easy and we do appreciate what we were able to get back because it could have been a much larger loss. Customer service was great and there were many options available for uploading the documents needed for the claim.

Travelex would like to thank you for taking the time to post your review, and we are happy to hear that your overall experience was great!

We would like to take a moment to explain the Trip Interruption benefits for the Travel Select plan you purchased. If you are delayed or unable to continue your covered trip for one of the Trip Interruption covered reasons, the plan will reimburse you for the insured, unused, pre-paid, and non-refundable travel arrangements. The reimbursement could also include the additional transportation expenses incurred to reach the original trip destination or back home, after the Departure Date. The following Trip Interruption Benefits are located in the Travel Select Policy that was emailed to you at the time of purchase.

Trip Interruption Benefits: The Company will reimburse You up to the Maximum Limit shown in the Schedule for Trips that are interrupted due to the Unforeseen events shown above for:

- Unused portion of non-refundable pre-paid insured Trip Cost; and
- additional transportation expenses incurred by You, either to the Return Destination; or from the place that You left the Trip to the place that You may rejoin the Trip; or
- additional transportation expenses incurred by You to reach the original Trip Destination if the Insured is delayed and leaves after the Departure Date.

However, the benefit payable under (b) and (c) above will not exceed the cost of economy airfare or the same class as the Insured’s original ticket, less any refunds paid or payable, by the most direct route.

It is important to remember that insurance is highly regulated, and the Claim Administrator’s decision is based on the terms and conditions of the Policy and the available information. If you have additional documentation that the Claim Administrator did not already reimburse you for, please feel free to submit the additional documentation and they will gladly re-evaluate your claim.

We want to thank you again for your great review, and we hope you think of Travelex the next time you are looking to insure your travel!