Reviews, Sales, and Service Ratings for
Travelex Insurance Services

Submitted a medical claim for treatment of an illness during a cruise. It was paid within a couple of weeks and in full. Very satisfied !

Filed the claim through the website and had no problems. Thank you.

Custom coverage and premium price.
No interaction attempted during trip.

Getting a response from Travelex in Sweden was difficult. It took many calls and they didn't perform when they said they would. Once I finally got them committed on a time it went OK.

In spite of this, yes, I recommend this policy to others.

Yes, I would recommend Travelex for travel insurance. I will be putting in a claim as soon as I receive a bill for services rendered from the urgency care facility in Fairbanks, Ak. and, at that time, I might be able to make a better judgement as to how fast I am reimbursed for money I had to pay.

This is my 2nd time buying travel insurance through SquareMouth, and both times were good experiences. I filed a small claim the first time and it was an easy process. The second trip I didn't have a claim, but called with questions and the customer service reps were great. My only recommendation would be to rewrite the policy so it's not as confusing when there are exceptions and conflicting information. Thank you! I will be using you again.

The lady I chatted with on-line was super helpful. She got me the plan that was perfect for our situation. The policy covered non-professional sports. From now on, I will purchase travel insurance. It's a high advantage to have no deductible abroad!

While in Spain, I developed an infection and needed antibiotics. I called the Travelex Insurance Services number and spoke with a very helpful woman who said they would contact their local contact and get back to me. Three hours later she called to say that since it was Sunday, the only option was to go to the hospital emergency room and that they wouldn't give my a prescription until I returned a second time the following day. We were leaving early the next day, so that wasn't going to work. I asked that they check on the next town we were going to be in the next afternoon to see what we could get there. Meanwhile, I went to the front desk of our hotel. They found a 24 hour pharmacy and clinic in town and called a cab to take me to the clinic. I was able to get in to see a medical professional very quickly and get a prescription that the pharmacy filled. Later that night, Travelex called back to say there was nothing in the town we were traveling to the next day.
The Travelex people I spoke to were fine and I appreciate the fact that they called back, but I don't think much of their local contact and the bottom line was they didn't help. Since there was no charge at the clinic and the prescription was only about $7, it's certainly not worth filling out the forms to be reimbursed.

The company was recommended by Water to Thrive.
The policy we had appeared to be comprehensive and fairly priced.
All communication was professional and cordial.
We would recommend this source of insurance to other international travelers; however we were fortunate not to have to file any claims.

My claim was accepted, but I still haven't recieved my reimbursement.