Reviews, Sales, and Service Ratings for
Travelex Insurance Services

I had to change the date of my departure and I was under the impression that this was something Squaremouth could do. It turned out that Squaremouth couldn't help me. I asked a Squaremouth representative at the time of purchase if I could change the beginning date on the policy. I was told yes. As it turns out it was at the discretion of Travelex and Squaremouth couldn't assist me. I told the representative I was flying standby and that the departure date might be moved back a few days from the original date. I wish I had known when I bought the policy.

Since the claim is still open, I would prefer to defer comments until the case is closed

I have contacted the Claims Administrator on your behalf and have been advised your claim was assessed and paid on August 19, 2016.
You should have received your claim payment reimbursement via the United States Postal Service, at the NJ address you provided on your claim forms.

Please email us at TISReviews@travelexinsurance.com if you have not received your claim payment.

I trust this resolution is satisfactory and we hope you will think of Travelex the next time you are looking to insure your travel. Thanks again and have a wonderful day!

I thought everything was fine with one exception. I was interested in cancel for any reason insurance and when I first called I found out that I had to inform the insurer of the first date occurrence of planning my trip. I use a booking service and often hold a hotel until I'm sure of my trip plan. But I had to determine the first booking / hold which was months before my trip and even though I eventually cancelled that hold. So it was frustrating and although I gave the exact date I can't say for sure I would've been covered if I had to cancel for any reason and had a claim.

The other information, insurance coverage documents, billing went fine. And, now I know more about your process and I'm clearer about when to let you know when I start trip planning. I will use your company again and also recommend i.

Thank you for taking the time to post!

With regards to your concern about the initial deposit date when planning a trip. Our protection plans insure prepaid, forfeited, nonrefundable Payments or Deposits you paid for your covered trip.

For further clarification about the initial deposit, please refer to the Description of Coverage, page 8, Definition - Payments or Deposits means the amount actually paid for the Insured’s Covered Trip. Payments or Deposits may be made by cash, check, credit card, prepaid vouchers, incurred change fees, administrative fees, and Currency units. Payments made in the form of a non-paid certificate, non-paid voucher or discount are not Payments or deposits as defined herein.

We appreciate the excellent rating and we value your business. Again I thank you and Travelex looks forward to assisting you with your future travel insurance needs.
Thanks again and have a wonderful day!

Did not receive a response to our luggage being lost. Emailed several times received no response. Did not receive any guidance on what we should do.
Arrived back to the USA emailed again and then called for guidance. Have since received an email from your customer service with claim form attached.
Customer service sorely lacking. I'm relieved that we did not experience a medical emergency

We thank you for taking the time to put your concerns in writing and are sorry to hear of your frustration.

I apologize for the delay in responding to your email and have been advised the Baggage Delay claim forms were emailed on September 7, 2016. I have contacted the Claims Administrator on your behalf and have been advised that for reasons unknown at this time, the Claim Customer Service Representative (CSR) did not respond to your email. This error will be reviewed with the CSR and his manager.

To date the completed claim forms have not been received by our claims department.
Insurance is highly regulated and in order to confirm coverage, completed claim forms and documentation are an important part of the claim process in order to validate coverage as it relates to the specific conditions as listed in the plan purchased.

Travelex makes every effort to review all concerns from our clients.

Thank you for posting a review of Travelex.

We apologize for your negative experience.

A member of our Zero Complaint team contacted you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are delighted to help.

Sent all of our receipts through and most of them were paid on the first submittal. I called about why the other items weren't paid and they were paid about 2 weeks later. Not sure why they all weren't paid the first time. Seemed a bit questionable, but nonetheless, they were paid.

I have contacted the Claims Administrator on your behalf and have been advised that based on the conversation they had with you on July 27th, an additional review of your claim was conducted.

Upon review of your file, it was identified that based on the information currently on file, you were eligible for an additional reimbursement.

I apologize for this oversight and trust this resolution is satisfactory. We hope you will think of Travelex the next time you are looking to insure your travel.

Fast no hassle reimbursement for claim . Since we are Medicare recipients we buy medical travel insurance for traveling internationally. My wife tripped on a cobblestone in Paris and in keeping her balance tore a tendon in her left foot. The exam, x-ray, crutches etc at the American Hospital in Paris totaled about 425 euros. When we returned home a claim was filed with Travelex following their instructions. Travelex never called or contacted us but in less than three weeks we received a full reimbursement for our claim. Very satisfied with policy and price from SquareMouth. Will definitely use this company again.

Thank you for taking the time to post!
It's important to our company to hear that our claims processes are fair and reimbursement for losses are received promptly.

We appreciate the excellent rating and we hope you will think of Travelex the next time you are looking to insure your travel!
Thanks again and have a wonderful day!

The fact I have to provide my flight information is challenging. We fly on Southwest and I don't have an itinerary from them.

We thank you for taking the time to put your concerns in writing and are sorry to hear of your frustration.

Insurance is highly regulated and in order to confirm coverage, completed claim forms and documentation are an important part of the claim process in order to validate coverage as it relates to the specific conditions as listed in the plan purchased.

I have contacted the Claims Administrator on your behalf and have been advised that to date the completed claim forms have not been received by our claims department.
Please submit the completed claim forms, along with the original receipts, copy of e-ticket and/or email confirmation from the airline and we will be happy to review your claim.

Travelex makes every effort to review all concerns from our clients and we hope this provides clarification.

Thank you for posting a review.

A member of our Zero Complaint Team contacted you today with details on the items needed to process your claim.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

Thank you.

I was on vacation 18 days and never received my checked luggage. I have now been home a week and still do not have it. I filed the claim and have not heard anything.

I continually had to email for updates instead of being updated.

Again, the last time my checked bag was seen is whenbi checked it at the airport on June 16.

Thank you for taking the time to post!

Insurance is highly regulated and in order to confirm coverage, completed claim forms and documentation are an important part of the claim process. Occasionally, additional documentation is required by our claims administrator in order to validate coverage as it relates to the specific conditions as listed in the plan purchased.

I have contacted the Claims Administrator on your behalf and have been advised that the additional email correspondence was submitted on July 11th and July 12, 2016.

The claim was assessed and paid on July 13, 2016. You should receive your reimbursement within 7-10 days, via the United States Postal Service.

I trust this resolution is satisfactory and we hope you will think of Travelex the next time you are looking to insure your travel. Thanks again and have a wonderful day!

Easy and straight-forward.
Policy was easy to understand and provided what I needed.
Was reasonable in price for two seniors.

Insurance provided peace of mind to my wife in case something happened like a fatal plane crash. We normally only carry a lesser amount of life insurance due to affordability, so this helped having more insurance on my trip