Reviews, Sales, and Service Ratings for
Travelex Insurance Services

all good.

The print was difficult to read the policy number - and it wasn't exactly clear which of the 4 numbers you call when you need assistance. Basically, you fend for yourself, and then go back to airlines and get "incident report", which I still have to get, and then they have you file a claim, which we will see how that works. Very glad to have a policy though - and didn't realize that it covered trip interruption, so paying for a hotel when stranded was a bit less concerning.

I bought a policy before my trip to Canada, but when my trip was unexpectedly extended, I called to extend the insurance. Unfortunately, the coverage was substantially less. I used no choice but to take it. Then, I wound up in the hospital. The company covered my claim up to the limits of the policy, $2500. I am satisfied, because they gave me what they promised. Read all the fine print. Buy your policy before you leave the US. Save all receipts and provide documentation. This is an honest company that does what it says. Just make sure you buy what you need.

The customer service representative was very informative and we were impressed that she followed up on my husband's condition more than once.

My husband and I had to cancel this trip prior to departure ( approximately 1 and 1/2 months before) due to medical necessity. The completed claim forms were sent to the company on 2/2/16 which included the necessary doctors forms. As of yet I have not received any reimbursement from them which was for 1/2 of the purchase price as the tour company has reimbursed us the other half.

Thank you for taking the time to post!
I have contacted the Claims Administrator on your behalf and have been advised your claim forms were received on February 9, 2016.

In order to complete the assessment of your claim, the examiner requested additional medical information from the attending physician and mailed an indulgence letter to you on February 17, 2016 .

On February 25, 2016, we received the completed medical questionnaire from the attending physician. Your claim has been reviewed and payment has been processed as claimed, on March 1, 2016. You should receive your reimbursement within 7-10 days, via the United States Postal Service.

I trust this resolution is satisfactory and we hope you will think of Travelex the next time you are looking to insure your travel. Thanks again and have a wonderful day!

My only issue with this process is that there is no response when you submit a claim - no confirmation that it was received and no feedback as to what you might expect in terms of a response time. Given the time that the paperwork requires I'd think a simple email confirming that the claim had been received would be an easy and reassuring thing for Travelex to add to the process.

Very accurate information given by phone. Didn't have a big claim but it was taken care of quickly and efficiently.

Very good service. Reimbursed all that claimed.

Excellent

Squaremouth website was easy to use and I asked a question via chat about altitude sickness coverage who quickly determined the answer that yes, we were covered. I didn't file a claim so with all insurance policies, that makes for the happiest customers and company. I personally think all these travel policies are grossly overpriced but I also realize people file many frivolous claims that drive up those costs.