0.1% (75) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
1217
4 stars
426
3 stars
175
2 stars
30
1 star
45
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
86,378
Since 2004
MONTHLY SALES
758
Average Monthly Sales Since 2004
REVIEWS
2,096
Since 2004
Overall Rating
4.43 out of 5
Overall Rating 4.43 out of 5
2,096 Reviews Since 2004
Customer Reviews for Travelex Insurance Services
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I canceled the trip. I have a form to fill out to insure a new trip.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Travel Max
Review Received:
September 3, 2014
Bruce from NJ
Verified Squaremouth Customer
I find the squaremouth staff to be very helpful and professional
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0 out of 0 people found this review helpful
Rating 2 out of 5
Policy:
Travel Select
Review Received:
August 25, 2014
nanci from GA
Verified Squaremouth Customer
I think the insurance is absurdly expensive. There is a requirement by the insurance provider that the trip cancellation insurance be purchased within a few weeks of making reservations and paying deposits. "Cancel for any reason" is not a standard offer but is an additional premium. The consumer is paying about 10% of the cost of their trip for basic cancellation/evacuation insurance. After going on Safari in very remote places without phone or internet service, I am not sure how I would have contacted anyone to use the insurance. I had questions about the insurance And tried calling customer service before my departure date from the USA to find they are not open on weekends......However, if you want to BUY a new policy, that service is available 24/7.
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2 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
TraveLite
Review Received:
July 31, 2014
hankski from MD
Verified Squaremouth Customer
This policy cost about half the amount of the insurance provided by our tour company. It was a better policy in that it provided primary medical coverage as opposed to secondary with the tour provider.
Unfortunately, we had to file two claims under this policy. One was a medical claim in Paris and the second was for trip interruption. Under the medical claim we made certain that we got a receipt from the medical provider as well as a report of the treatment (a simple one sentence statement on the receipt seemed to satisfy Travelex/ Old Republic).
On the trip interruption, we were stranded in JFK on our return due to weather. We were rebooked by our carrier on a flight almost three days later. We booked a room for the night at an airport hotel and managed to snag a rental car the following day and drove the final leg of our trip home. Travelex/ Old Republic paid for the room, rental car, and tolls for this trip. They did not pay for fuel, because the receipt we submitted was for a fill-up on the day after we returned home. If I did this again, I would be certain to fill the rental vehicle with fuel the day that we got back to our home so that we qualified for reimbursement.
All claims were submitted per Travelex/Old Republic requirements. This included original copies of all expense receipts as well as a copy of the tour company invoice and a copy of the tour operator contract covering trip interruption. We received our settlement check about two weeks after submitting our claim. Overall, we were very satisfied with our experience in this matter.
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2 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
TraveLite
Review Received:
July 17, 2014
Luz from NJ
Verified Squaremouth Customer
Excellent
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0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Travel Select
Review Received:
July 2, 2014
Charlie from TX
Verified Squaremouth Customer
My wife did most of the planning for this trip, but we were pleased with the service.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Travel Plus
Review Received:
June 18, 2014
Grace G from WA
Verified Squaremouth Customer
We had a small amount claim with this policy. The company worked out my claim very fast. I was happy with it. Thanks.
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10 out of 11 people found this review helpful
Rating 4 out of 5
Policy:
Travel Plus
Review Received:
June 11, 2014
Robert H. McGowan from NY
Verified Squaremouth Customer
Excellent policy inexpensive & saved me a bundle on car rental insurance. .
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0 out of 0 people found this review helpful
Rating 1 out of 5
Policy:
Travel Basic
Review Received:
May 26, 2014
Holiday from WA
Verified Squaremouth Customer
I have sent off my claim and have not recieved a response in a month.
My husband died unexpectedly before our trip. So we did not make the trip.
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298 out of 303 people found this review helpful
Rating 3 out of 5
Policy:
Travel Select
Review Received:
May 22, 2014
Susan from CA
Verified Squaremouth Customer
no claims
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0 out of 0 people found this review helpful