Reviews, Sales, and Service Ratings for
Travelex Insurance Services

On the first page of this survey I thought you were talking about a different trip. I did file a claim on this trip and I was very pleased with my experience. The claim was paid in full and with a minimum of paper work. Also, the company worked hard to find me an alternate flight due to a family emergency.

I didn't need to access any travel insurance benefits this trip, however my past experience with this company and claims filed have been excellent regarding responsiveness, and also a supportive attitude in calling in past travel concerns that came up. I'll use this company again and again.

Contact during trip was very quick and efficient. They faxed the Dr's office in Thailand all necessary forms and were quick to follow up and inquire as to whether further assistance would be necessary re: trip cancellation.

Small claim was processed and reimbursed in about 1 month from submit date.

Do not have to use services, but it was nice to know we had it.

Provider sent policy information after coverage was purchased. No claim was filed, and no other correspondence was necessary.

Maybe it's superstition, but I consider buying this policy akin to carrying an umbrella. When I have that umbrella, it never rains. Thanks for being there for me.....just in case.

We are in the process of submitting a claim at present. The phone assistance that we received on the day of, and immediately following, my wife's accident appeared to be primarily concerned with limiting the insurance company's exposure. I had requested assistance in booking an immediate return flight, and the agents said they would take care of it. This was never done, and when we reached the airport 2 days later, all seats had been sold for later that day and for the next. I wait in the airport for many hours before i was able to obtain seats on another airline on my own.

Had to cancel trip. Stonebridge initally did not pay fully, claiming a technicality. Had to hire a lawyer to assist and finally was paid. Then found that I paid for an additional Travelex policy from R.Crusoe, but this was underwritten by Berkeley and the two don't communicate though both have Travelex name on them. Trying to get a refund from Crusoe.

No claims.

We had some unusual issues and concerns after buying the insurance, but before the trip. The Travelex customer service reps went out of their way to address and resolve our concerns and we do not hesitate to recommend them and would buy from them again for future travel.