Reviews, Sales, and Service Ratings for
Travelex Insurance Services

No assurance required

Before the trip, the only contact I had was receiving the policy confirmation. I consider that average--neither positive or negative. I had no claim and no other contact with the provider so I have no real basis for a rating.

I consider travel insurance like carrying an umbrella on a potentially rainy day while hoping never to need it. Fortunately I did not need it this time either.

Why I gave the 5 stars was because when looked at my documents I found I must have not checked my travel dates. Be very careful when you look at rates because it seemed the website left in dates for a prior trip so my insurance sheet showed January dates for my July-August trip. They corrected the dates and saved me from having to buy a new policy. The provider was wonderful.

The information provided online was very helpful and made it easy to pick the right amount of insurance for my trip. While I didn't have to make a claim, it was nice having peace of mind knowing any issues I might have would be covered.

During Trip
We never used the insurance. Our original flight to Peru was cancelled on us and we missed the first day of our tour but the tour guide made it up to us so everything ended up fine.

Claim Process
No claims

Before Trip
Price was reasonable and terms were clear.

During Trip
Remarks to Squaremouth Travel Insurance questionnaire provided on completion of my trip

I was hospitalized for pneumonia and a possible pulmonary embolism. Arrangements with my insurance provider were handled by my stepdaughter, a Professor and Director at Oxford University, residing in Oxford where I was hospitalized. Travelex was immediately notified. As soon as we were advised that it would be necessary to cut my travel short and return directly home after my release from the hospital, the following actions were undertaken with Travelex to make the necessary arrangements:
* Travelex representatives advised for my stepdaughter to proceed with cancelling unused tours and changing the return travel reservations home. She contacted our travel agent and advised them accordingly.
* After our travel agents commenced changing the arrangements, She was then advised by Travelex to stop, "They would handle all of that."
* So, she contacted the travel agent and had them back out of the arrangements pending handling by Travelex.
* Subsequently. Travelex changed their minds again and the Travel agent was requested to proceed. .
* In the process of reporting status to Travelex, my stepdaughter again encountered contradictory instructions. (Each time by different representatives. The representatives appeared to be very inexperienced , uninformed help that were being overridden by their supervisors.)
*Finally, she was again contacted by Travelex saying they "felt we would be more comfortable making our own arrangements, and would we go ahead and do that." It should be noted that now with the time lapse since starting, we were in danger of not getting return seat reservations!
* Out of a total sense of frustration. I told my step daughter to instruct our travel agent to NOT discuss arrangements any further with Travelex and to proceed with the best with what they could do.in the time remaining and we would cover any cost independent of Travelex as necessary!
* My step daughter advised Travelex that my condition was such that I would have to be provided with their service in getting from Oxford and onto planes and back home.
*Travelex pondered this and then advised that they had a group review of my condition and had concluded that I was well and did not require any further service???
* My hospital doctor then had to intervene and put them on notice that I was barely ambulatory and would require assistance!
* After further due consideration, Travelex decided to provide the service.
* At Travelex direction, they provided a car to take me from Oxford .to Heathrow Airport, London.
* Upon arriving in London, no arrangement had been made to handle our bags, get us through security, and onto the aircraft for our return flight home

* My travel companion was unable to secure valet service so we proceeded to check the bags and get through security. You need to understand, I was terribly ill and barely managed to do this. In fact the "Home Security" representative was so concerned she stopped what she was doing had me seated in the nearby restaurant while she personally went to arrange a motorized transport for us to take to the plane. Delta followed through on this and we were transported through baggage and customs to an awaiting driver (apparently arranged by Travelex) to take us to our Seattle destination.
To summarize, it was a terrible mistake insuring with Travelex and I will never do it again! Their employees were unresponsive and incompetent or they were engaged in some attempt to avoid providing us with the required service.
I can only hope that prospective customers can be so advised to avoid this company. Further, Squaremouth should caution against their use if they are conducting themselves responsibly. Obviously, selection of a competent travel insurance company depends on much more than just price and terms! For future consideration, I will be interested in what action you take.

Before Trip
Good Website, easy to follow.

During Trip
Did not use

Before Trip
I was trying to purchase an annual travel policy when I bought this. Is this good for a year, and if not, how can I purchase an annual policy for myself and 2 other people that work for me?

Before Trip
your service gave me peace of mind.

Before Trip
Did not need thank God.

During Trip
NA

Claim Process
NA