Travelex Insurance Services
Overall Rating 4.43 out of 5
Overall Rating 4.43 out of 5 2,096 Reviews Since 2004

  • Rating 5 out of 5
    Policy:
    Travel Max
    Review Received:
    November 28, 2011
    Andrew from FL Verified Squaremouth Customer

    During Trip
    We didn't have to use the service

    Claim Process
    we did not have a claim

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  • Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    November 26, 2011
    James S from FL Verified Squaremouth Customer

    During Trip
    above questions not applicable

    Claim Process
    no claim

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  • Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    November 22, 2011
    Nancy from CA Verified Squaremouth Customer

    Before Trip
    It gave us peace of mind to have the insurance.

    During Trip
    Did not use the service

    Claim Process
    Did not make a claim.

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  • Rating 3 out of 5
    Policy:
    Travel Select
    Review Received:
    November 20, 2011
    Fran from NY Verified Squaremouth Customer

    Before Trip
    While phone conversations with Squaremouth were terrific, I was unhappy that I had to download the policy instead of having been sent a printed copy. When I downloaded it myself the words on the right and left ends were cut off.I started to fill them in by hand and finally gave up.

    During Trip
    never contacted them

    Claim Process

    You must have accurate documentation. After I filed the claim they wanted documentation on medical bills, when I paid for insurance, type of insurance coverage and proof of payment for the trip. Once I completed of all that, there was no problem.

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  • Rating 3 out of 5
    Policy:
    Travel Basic
    Review Received:
    November 20, 2011
    Janet from FL Verified Squaremouth Customer

    Before Trip
    I had emailed a question before I purchased and never did get a response

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  • Rating 5 out of 5
    Policy:
    Travel Basic
    Review Received:
    November 19, 2011
    Dorothy from CA Verified Squaremouth Customer

    Before Trip
    I had to receive medical help on the cruise ship. I have already filed a claim and am awaiting a reply.

    Overall experience with everyone connected with insurance has been favorable.

    During Trip
    Although I needed medical attention during my trip, I didn't file a claim until I returned home.

    Claim Process
    I just mailed in my claim the other day, so I haven't received a reply yet.

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  • Rating 5 out of 5
    Policy:
    Travel Max
    Review Received:
    November 18, 2011
    Grace from NJ Verified Squaremouth Customer

    Before Trip
    I asked for a copy of my entire policy and had it in no time!

    During Trip
    Thankfully, I had no issues to contact customer service during my trip

    Claim Process
    No claims

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    November 17, 2011
    John from AZ Verified Squaremouth Customer

    Claim Process
    No claim filed

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  • Rating 5 out of 5
    Policy:
    Travel Max
    Review Received:
    November 16, 2011
    Jean from NJ Verified Squaremouth Customer

    During Trip
    Did not need to use insurance at all, so did not contact company.

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  • Rating 4 out of 5
    Policy:
    Travel Max
    Review Received:
    November 16, 2011
    Ross from TX Verified Squaremouth Customer

    Before Trip
    All done on line, so not much "customer service" involved, but the process was easy & straightforward. Documents were emailed to me promptly.

    During Trip
    Luckily I had no need to deal with the insurance carrier during my trip, so I don't have any feedback to offer on that.

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