Travelex Insurance Services
Overall Rating 4.43 out of 5
Overall Rating 4.43 out of 5 2,096 Reviews Since 2004

  • Rating 5 out of 5
    Policy:
    Travel Max
    Review Received:
    November 15, 2011
    Katherine from IN Verified Squaremouth Customer

    Before Trip
    Well since I didn't have any claims to file, nor did I have any problems, of course things went well. The test will come if I should ever have to file a claim.

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  • Rating 4 out of 5
    Policy:
    Travel Select
    Review Received:
    November 13, 2011
    Teresa from VA Verified Squaremouth Customer

    Before Trip
    Thank goodness I didn't need to make a claim this year. I did however last year, and I must say I was very pleased with the service and the timely manner in which the claim was handled. This is why I came back to this company and will use them in the future. Thank you.

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  • Rating 4 out of 5
    Policy:
    Travel Plus
    Review Received:
    November 12, 2011
    Jennifer O' from IL Verified Squaremouth Customer

    Before Trip
    For flight delay reimbursements, no where in my policy book on reimbursing a flight purchase in the event of 5+hr long layover, did it state they don't fully reimburse the entire fare. They subtract any reimbursement you receive from your original carrier/ticket before reimbursing you. They require invoice documentation from original carrier before they will even reimburse a flight delay.

    During Trip
    The emergency service completely gave the wrong information. Was totally incorrect on their policies and procedures. M-F customer service knows correct info. Don't have a problem when traveling on the weekends. Good luck.

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  • Rating 5 out of 5
    Policy:
    Travel Basic
    Review Received:
    November 12, 2011
    Traveler from AR Verified Squaremouth Customer

    Before Trip
    We researched, selected, and bought this policy online. The ability to compare policies side-by-side was very helpful. The whole process was quick and easy.

    During Trip
    Fortunately, we did not have occasion to use any services during our trip. However, knowing the services were available gave us great peace-of-mind.

    Claim Process
    We did not make any claims.

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  • Rating 4 out of 5
    Policy:
    Travel Select
    Review Received:
    November 8, 2011
    Laura from TX Verified Squaremouth Customer

    During Trip
    did not use service during trip

    Claim Process
    no claim made

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  • Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    November 8, 2011
    Linda from NM Verified Squaremouth Customer

    During Trip
    No contact with carrier during trip

    Claim Process
    Claim not filed yet due to documentation carrier requires for which we are waiting. Initial phone contact pleasant.

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  • Rating 5 out of 5
    Policy:
    TraveLite
    Review Received:
    November 3, 2011
    Peter from CA Verified Squaremouth Customer

    During Trip
    Did not use the service

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  • Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    November 3, 2011
    Sylvia from VA Verified Squaremouth Customer

    Before Trip
    very complete coverage and easy to access.

    During Trip
    Didn't need to access insurance at all...very grateful.

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  • Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    November 2, 2011
    Monica from OR Verified Squaremouth Customer

    During Trip
    I did not have the need to contact customer service during my trip

    Claim Process
    N/
    A

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  • Rating 3 out of 5
    Policy:
    Travel Basic
    Review Received:
    November 1, 2011
    James from AZ Verified Squaremouth Customer

    Before Trip
    I did not receive any documentation.

    During Trip
    Did not use any of the above during my trip

    Claim Process
    N/A

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