This insurance provider is currently unavailable on Squaremouth
Overall Rating
1.1% (112) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
885
4 stars
312
3 stars
126
2 stars
47
1 star
65
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
10,086
Since 2004
MONTHLY SALES
0
Average Monthly Sales Since 2004
REVIEWS
1,514
Since 2004
Overall Rating
4.31 out of 5
Overall Rating 4.31 out of 5
1,514 Reviews Since 2004
Customer Reviews for TravelSafe
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
The claim process takes a long time to process. It took 7 weeks from the time they received my claim to make payment. I felt they required extensive documentation, such as proof that I paid for my trip insurance they issued! A lot of hoop jumping.
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3 out of 3 people found this review helpful
Rating 3 out of 5
Policy:
Classic
Review Received:
December 7, 2015
Tm from MN
Verified Squaremouth Customer
Thanks squaremouth for making travel insurance selection easier. Glad I didn't have to make a claim.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Classic
Review Received:
November 8, 2015
Theresa from CA
Verified Squaremouth Customer
NB: Rx meds are not covered, our luggage has been lost/delayed for 7 days and most prescription insurance companies will not cover refills if less than the alotted time.
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2 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
Classic
Review Received:
October 31, 2015
Anna from MN
Verified Squaremouth Customer
The purchasing went well! I also contacted their customer service concerning changes in my trip and they immediately adjusted the details. Satisfied!
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0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Classic Plus
Review Received:
October 29, 2015
Timothy from VA
Verified Squaremouth Customer
While it took a couple months, we were reimbursed for the total amount of the claim. We were satisfied with TravelSafe and would recommend.
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3 out of 3 people found this review helpful
Rating 3 out of 5
Policy:
Classic
Review Received:
October 28, 2015
Maria from CA
Verified Squaremouth Customer
we chose your company based on consumer report. My husband works in the insurance industry and we checked your rating. We read ratings on your company and both my husband and I were very pleased with the claims process. Please note we read reviews from other clients which were very good but o comments regarding the claims aspect. It took approximately 4-5 weeks process. We were never able to go on our trip due a medical situation. However the whole process was very efficient. Customer service was great. Both my husband and I would rather have gone on vacation. However., we would definitely recommend Squaremouth to anyone who is looking for a very good start solid travel insurance.
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4 out of 5 people found this review helpful
Rating 5 out of 5
Policy:
Classic
Review Received:
October 24, 2015
Darrell from TN
Verified Squaremouth Customer
Thanks for a great product.
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0 out of 0 people found this review helpful
Rating 1 out of 5
Policy:
Basic
Review Received:
October 23, 2015
Debra Perry from CT
Verified Squaremouth Customer
called after our trip was changed and could not negotiate this as rep said it could not be
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2 out of 5 people found this review helpful
Rating 5 out of 5
Policy:
Basic
Review Received:
October 13, 2015
Elizabeth from MA
Verified Squaremouth Customer
I appreciated the opportunity to compare costs and features of multiple venders. I had questions that the customer service representative was able to answer promptly. Buying the travel insurance provided us with peace of mind.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Classic
Review Received:
October 5, 2015
Gary from GA
Verified Squaremouth Customer
The SquareMouth rep I spoke with before purchasing my travel insurance was able to clearly answer all of my questions.
The policy I chose from Travel Safe I felt had the best coverage for the price that afforded me the peace of mind I wanted.
I would recommend both SquareMouth and Travel Safe to other travelers.
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0 out of 0 people found this review helpful