Reviews, Sales, and Service Ratings for
Trawick International

It was very challenging to file a claim. I purchased travel insurance for 4 people/travellers. One of them (my sister) was unable to travel because of medical emergency of her husband. I had to send an e mail to find the site for filing a claim. I am still waiting for the resolution of my claim.

Thank you.
Placido H. Canta

I will not select Trawick for travel insurance anymore. I tried to file a claim from abroad and when I was back home. The website wouldn't let me register my policy. I had to call their 800 number but they couldn't straighten it out. So they sent me an Adobe form that I now need to print and then mail in my claims forms.

Luckily I had a secondary policy with Clement Hermando and with their mobile app it took me 2 minutes to file the claims electornically.

I am so very grateful that I am able to get a very reasonable travel insurance for medical emergencies without getting full travel insurance. Since I book my own trips and places, I can easily cancel those so full coverage is not needed.
My husband's name was misspelled on our first policy and after contacting customer service, it was quickly fixed.
Thanks so much!

I feel confident Trawick would help and if I made a claim they would pay.

We are currently stuck in Nagasaki Japan, as of Oct 30, it has been 28 days, We are in the Nagasaki Harbor medical center, we where cleared to travel back home 2 weeks ago, we where first told we would be traveling back to CA by air Ambulance, then it changed to commercial with assisted medical with 2 nurses, then back to AA and then back to commercial, this has happen a number of time, and I have lost count, as of Oct 28 we are trying to setup a commercial stretcher flying, but are now being told you will not cover the flight and will have to pay out of pocket if the Airline approves it.

We want to go home, the hospital wants us to go home, we have been talking to On Call who from what I understand is the middle person is all this.

We want help and we got the insurance so we would have piece of mind in case something happened. But now everyone is saying there is nothing they do to get us home.

feel free to call my at
209-996-4987 currently Japan time
or email at webparking@hotmail.com

Due to my wife’s fall and medical care we had to file a claim. Every medical expenses abroad was reimbursed at the end but in 3 different checks and without a clear explanation of what the checks corresponded to. In the end it all added up and relatively fast.

Policy # 2403118. Claim #TRSR45368
On August 10/2024 we were in a serious auto accident through no fault of ours, forcing us to cancel our trip. We did not think we could handle the insurance and legal issues from afar.
August 27/2024 we filed an electronic claim through Trawick International as instructed through our written policy. Hearing nothing back from Trawick either by email or phone, September 10th we made a call to check on status. We were informed the documentation needed to go through STARR and that we needed to send the files to STARR. We called STARR on September 13th again to check on the status and we were then told the documents needed to go to Mysurego and they would forward the information. Called Mysurego on September 20th and they verified documents had been received and they were in the queue. Having had no communication, on September 27th another call was made and we were instructed to call back the following Friday. We did call and were told it's still in process. September 4th again we made a follow-up call and talked with Scott and was told it was still in process but when he listed the items that were present with the claim. He noted the accident report was absent and he felt, in addition to the documentation provided by Travel with Alan that we paid in full, a copy of our credit card statement would be required. We sent electronically another accident report and credit card documentation. On September 18th we made another call and spoke with Emily and she said the claim will take 20 business days from September 18th to complete the process.This experience was tedious, having to deal with three companies and being continually passed from one to another, with misinformation about which company processes our claim. We never heard from any of the three companies but had to repeatedly call them. This was a horrible, frustrating , unacceptable experience that causes us to never buy travel insurance again.

John and Julie Dean

Great (and prompt) service from both Trawick and Squaremouth in re-sending my coverage certificate after I misplaced it. On a weekend.

I cancelled before travel. Still waiting to hear back on claim. This was CFAR insurance.

On one of our cruises my husband was airlifted to a hospital. We did file several claims and the company was awesome.