Reviews, Sales, and Service Ratings for
Trawick International

Before Trip
Best price for the type of coverage I was looking for, easy purchase process

During Trip
Thankfully, I had no need to contact customer service or make a claim

Before Trip
everything was electronic so it is tough to judge "customer service", but it is a very efficient process.

During Trip
didn't require any assistance or claim

Claim Process
no claim submitted

Before Trip
Insurance enrollment done well. I did not use it.

During Trip
Not used.

During Trip
Didn't get to use their service during my trip.

During Trip
We received the policy before our trip with all exclusions. Appendicitis was not among them. In the middle of the trip I suffered an acute appendix and ended up in the hospital for nearly 3 weeks. I was in constant contact with the company, as was the hospital, and nothing seemed amiss. Two days before I was discharged, I was told by Trawick that I was no longer covered by the policy (the agent had confused period of coverage with period of benefits), and I was send a NEW and DIFFERENT policy which listed appendicitis among the exclusions. I consider this completely fraudulent and unacceptable, and the hospital as well as I, will be taking legal action if my claim is not paid. When my wife called Squaremouth for clarification, they were complete unhelpful, and an irate letter from her to Trawick and Squaremouth has, as yet, gone unanswered.

During Trip
NA. No contact

Claim Process
NA No claims

Claim Process
I filed my claim promptly. I mailed it the address they provided. I mailed it registered mail. They received and signed for it on 10/22. I made repeated calls when I had not heard anything. I was told they didn't receive, they lost it, it was sent to the wrong address. I was promised a return call from a supervisor - when I finally called back the next day he had left on vacation for a week. To date I do not have an answer about my claim. I was last told 2 weeks ago that they were waiting to hear from the hospital about some records.

During Trip
I needed medical services while in Madrid Spain. I went to the Trawick Int'l office located in Madrid prior to seeing a doctor to make sure all administrative procedures where met. The personnel at this location where rude and unprofessional. Their only answer was authorization had to come from the US. They refused to assist or act as a liaison between offices.

During Trip
I didint'n use the customer service during the trip

Claim Process
No claim

Before Trip
No real interaction with the company. Everything was automated. Thankfully I never needed the insurance!