Reviews, Sales, and Service Ratings for
Trawick International

My trip went great and I do not need to file a claim. The peace of mind knowing I was properly insured if something did go astray, only added to the enjoyment of my vacation.

The war in Israel is what caused the trip to be cancelled. We have submitted a claim and have heard nothing as of today (it’s only been 2 1/2 weeks).

I filed my claim 3 weeks ago, but have not heard from anyone.

Trip was cancelled due to terrorist attacks in visiting country. Was very hard to find out how to submit claim and figure out a policy number that actually worked on site. Had to call to get this number. It was not the same as what was emailed. It has been a few weeks since submitting claim and still have not received any information on getting refunded.

While in port at Cannes, France my traveling companion fell and received a compound fracture. I was forced to go pack up everything and stay with her in Cannes as she had surgery immediately following her arrival at the hospital. I had to get a hotel room and Uber back and forth to the hospital every day. She had a policy also that helped greatly for her. I’m trying to gather all the documentation of mine together to file on mine as I need to get some of my expenses back.

I had settled my “on the ground” trip with the provider directly. I am going to open a claim for the airline tickets only.

I contacted the 24-hour international support number as soon as it became evident that my husband was too sick to travel. They were willing to help me find a doctor for him, but the hotel was able to find one sooner. In terms of rebooking flights, they basically said that I was on my own to do that. Our hotel was fully booked and would only let us stay one additional night. Their only advice for finding a new hotel was for me to get on hotels.com and find something myself. That was not very helpful; I was expecting more assistance.

I couldn't submit my claim online because the claim submission website didn't recognize my policy number and wouldn't let me set up an account. I called them several times for assistance (with long hold times) but they finally told me to just email the claim form with all supporting information. That was a week ago and I still haven't received any confirmation that they received my claim, just a short reply that said they had received my email and to not reply to their email. Since I couldn't submit online, I can't track the status of my claim. So far I'm not very satisfied with the claim submission procedure, but we'll see how it goes.

I've been recommending this service to various others due to the coverage and pricing over some of the other policies out there. We have insurance already, but will be using this as secondary for my glasses and my copay that I paid out of pocket for the xrays and orthopedic visit from the fall I took in port. I also spent money on bandages at the infirmary center on the cruise ship.

We had to cancel our trip. I have filed a claim with Trawick, and awaiting their response to our request for a refund for the coast of our trip.