0.1% (408) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
1996
4 stars
655
3 stars
373
2 stars
138
1 star
270
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
Please enter the date your trip begins. This should be the day you leave your home.
Please enter the last day of your trip. This should be the day you return home.
Please enter your destination country. If you are traveling to multiple destinations, please just enter one. The policies on our site provide coverage across multiple countries.
TOTAL SALES
281,771
Since 2012
MONTHLY SALES
2233
Average Monthly Sales Since 2012
REVIEWS
3,460
Since 2012
Overall Rating
4.13 out of 5
Overall Rating 4.13 out of 5
3,460 Reviews Since 2012
Customer Reviews for Trawick International
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Was this review helpful to you?
0 out of 1 people found this review helpful
Rating 4 out of 5
Policy:
Safe Travels Voyager
Review Received:
July 15, 2023
Mark from VA
Verified Squaremouth Customer
After submitting my claim there was no contact from the insurance company other then the acknowledgement that a claim was filled.
After about 3-1/2 weeks I called and was told the check was in the mail. An email keeping me informed as to the status of the claim would have been nice.
Was this review helpful to you?
5 out of 5 people found this review helpful
Rating 3 out of 5
Policy:
Safe Travels Explorer
Review Received:
July 13, 2023
Travelite from FL
Verified Squaremouth Customer
The Squaremouth customer service rep was fine, the policy chosen was not.
Was this review helpful to you?
3 out of 4 people found this review helpful
Rating 1 out of 5
Policy:
Safe Travels First Class
Review Received:
July 13, 2023
Jignesh from NJ
Verified Squaremouth Customer
I would give a zero rating if I had this option. Trawick did not reach out and is hard to get a hold of for my claim which I processed and sent. Never received an answer
Was this review helpful to you?
5 out of 5 people found this review helpful
Rating 4 out of 5
Policy:
Safe Travels Voyager
Review Received:
July 11, 2023
Katherine from MO
Verified Squaremouth Customer
Would have liked to have seen the detailed breakdown of what and why we were refunded prior to check distribution - I am not 100% confident that we got what I expected and I couldnt tell.
Was this review helpful to you?
6 out of 7 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels Outbound Cost Saver excl US
Review Received:
July 11, 2023
Lauren from MT
Verified Squaremouth Customer
It's been really slow to get response I asked for further information about the claim and have been waiting on a response for over a week and have heard nothing. Just want an explanation of why the amount was settled on and if that was the correct determination.
Was this review helpful to you?
7 out of 7 people found this review helpful
Rating 3 out of 5
Policy:
Safe Travels First Class
Review Received:
July 11, 2023
David from PA
Verified Squaremouth Customer
I found it difficult to find a way to access telephone numbers to ask for support.
Was this review helpful to you?
4 out of 4 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels First Class
Review Received:
July 9, 2023
Darla from IL
Verified Squaremouth Customer
Questions answered well.
Felt plan provided well if I had any issues & info provided on way to contact while on trip.
Was this review helpful to you?
1 out of 3 people found this review helpful
Rating 3 out of 5
Policy:
Safe Travels Explorer
Review Received:
July 8, 2023
JCB from MO
Verified Squaremouth Customer
Decided against filing a claim. I didn’t have the documentation to carry it further. It was sickness related, and at the time I was too sick to collect supporting documentation.
Was this review helpful to you?
0 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels First Class
Review Received:
July 6, 2023
Anonymous from FL
Verified Squaremouth Customer
I bought policies from Trawick last year and this year. In both cases I did not file a claim, which is the true test of solid customer service.
Was this review helpful to you?
1 out of 6 people found this review helpful