Reviews, Sales, and Service Ratings for
Trawick International

Thank goodness we did not have to use this policy

Since this was the first time I bought third party travel insurance, I had a lot of questions. I spoke to Trawick before I purchased to clarify how things worked. To assure the policy covered any pre-existing health conditions, I purchased the policy the same day as I placed the first deposit on the trip. I then added dollar amounts to the policy as I paid for all parts of the trip. It made so much sense to cover my entire trip from the time I left home until my return, since you never know at what point problems may occur. As the trip approached I called with "what if" questions: like suppose my luggage is lost by the airline and is not found before I set sail on my cruise. I knew exactly what support number to call, what the policy covered and what documentation I would need to file the claim. All of the customer support agents were very knowledgeable, helpful and patient. My trip went off without a problem, so I cannot speak to actually using the policy benefits. The peace of mind of knowing I was well insured, made the trip all the more enjoyable. Well worth the small amount paid for the policy.

I cancelled my trip and requested a refund. I submitted the necessary paperwork far in advance of the cruise and also sent paperwork from the cruise line showing the trip was cancelled. Your personnel refused my request. How can you take money from a consumer and not refund the policy amount when it was cancelled in a timely manner (shortly after it was purchased and more than 90 days of the cruise departure). The cruise line refunded my monies; why not your company? I’m sure there must be insurance laws in California that protect the consumer for actions such as this and if not, there should be.

I filed a claim a week ago and have been waiting patiently for the claim to be processed. I should be able to give a better evaluation once I know how long it takes Trawick to process the claim and refund me.

I opened a delayed luggage claim. Unfortunately, I lost the receipt for the purchase of necessities until my luggage was located and delivered. I am still waiting for a response from Trawick to determine if my credit card statement and itemized list will be sufficient for reimbursement. Maybe I was unclear about the need for receipts to receive the luggage delay reimbursement but the communication process has been slow.

My wife and I contracted covid on the last 3 days of our Caribbean cruise. Ship's doctor claimed that antivirals (which are free in the USA) were not covered on our US registered ship while in international waters.

Trawick covered the $750/person fee for injecting the anti-viral.

Our trip did not go as planned. The airline mishandled our luggage, which resulted in missing a connection flight and us being without our bags for 2 weeks - spending countless hours on the phone and trying to figure out how to get our bags, all the while being falsely assured our bags would get to us soon. Not all the interruptions we faced fit neatly into the insurance claims categories, but I'm hoping Trawick can help make up for some of these issues. We didn't technically miss going on the trip - but it definitely wasn't what it should have been.

I have been very satisfied with Trawick, and have purchased policies for previous trips. On this trip, I suffered a fall early on the trip and was taken to the hospital in Venice, Italy. Very disappointed with the service there and left with a 720 Euro bill, which I have not paid and have asked for assistance from my Congressional representative in disputing some of the charges. Eventually, I will pay the bill, likely reduced from the current amount. My Medicare supplemental policy provides reimbursement of 80% of charges over $250, and I will file with them once I have an amended bill from the Venice hospital. Then I plan on submitting a claim for the balance with Trawick. This may take some time. I expect the claim to be on the order of $400, give or take.

I was and am still unclear on exactly how a preexisting condition is defined. I have chronic afib which can lead to other issues or restrictions. I was not able to get an answer to whether such a complication would be considered a preexisting condition. However, I decided to go ahead and plan the trip and thankfully I did not have to find out.

Easy to obtain and gives you piece of mind in case you may need to use the insurance.