Trawick International
Overall Rating 4.13 out of 5
Overall Rating 4.13 out of 5 3,460 Reviews Since 2012

  • Rating 5 out of 5
    Policy:
    Safe Travels First Class
    Review Received:
    June 1, 2023
    Helen from OR Verified Squaremouth Customer

    The staff was knowledgeable and helpful.

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Safe Travels Voyager
    Review Received:
    June 1, 2023
    Carol from WA Verified Squaremouth Customer

    I started the process of purchasing travel insurance on the website. Later, I had some specific questions. The person I reached by phone transferred me to the company’s customer service and I was satisfied with the information they supplied.

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    0 out of 1 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Safe Travels First Class
    Review Received:
    June 1, 2023
    Malcolm from GA Verified Squaremouth Customer

    My policy No. is 1829082
    I have called 888.352.3169 and 727.725.7522 and can never talk to anyone.
    I tried cbpconnect.com on line. THE INFORMATION I NEED TO START A CLAIM IS A 9 DIGIT NUMBER BEGINNING WITH A 9.

    HOW DO I GET THAT IF NO ONE TALKS TO ME? ALL I HAVE IS MY 7 DIGIT POLICY #.

    PLEASE SEND ME WHATEVER 9 DIGIT NUMBER I NEED PLUS EXPLICIT IINSTRUCTIONS GOING FORWARD ALONG WITH A TELEPHONE NUMBER IN CASE I NEED SOME HELP.

    POST THIS IF YOU WANT BUT SOMEONE NEEDS TO SEND ME THE 9 DIGIT NUMBER TO START MY CLAIM.

    THANKS

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    27 out of 28 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Safe Travels First Class
    Review Received:
    June 1, 2023
    William from NY Verified Squaremouth Customer

    I had to cancel the trip due to illness, sent an inquiry asking if I could receive a credit to use the policy for an upcoming trip, provided proof of my cancellations and have not heard back.

    I received only an acknowledgment that my submission was received, that I would be contacted but have not heard from them since.

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    20 out of 22 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Safe Travels Voyager
    Review Received:
    May 30, 2023
    April-Renee from VA Verified Squaremouth Customer

    I noticed the day of my travel that I had the wrong return date on my policy. I called customer service, and they were able to add the correct return date to the policy with no problem. Excellent customer service.

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    5 out of 5 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Safe Travels Explorer Plus
    Review Received:
    May 29, 2023
    Joyce from GA Verified Squaremouth Customer

    I just filed the claim for our trip that we had to cancel due to an injury to my husband. Prior to the cancellation, I had to call Trawick a few times to increase our coverage as we make payments. Each time I called, the person I dealt with was pleasant and handled my situation properly.

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    5 out of 5 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Safe Travels First Class
    Review Received:
    May 28, 2023
    Nancy from MI Verified Squaremouth Customer

    No additional comments.

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    0 out of 4 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Safe Travels Explorer
    Review Received:
    May 28, 2023
    Tom from IN Verified Squaremouth Customer

    Claim was sent in May. Still no settlement on this claim. Terrible customer service. Nationwide/Trawick is not on my side. Will never use them again.

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    10 out of 10 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Safe Travels Single Trip
    Review Received:
    May 24, 2023
    Hanna from NY Verified Squaremouth Customer

    Easy to do on line

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    0 out of 1 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Safe Travels First Class
    Review Received:
    May 21, 2023
    Rebecca from IL Verified Squaremouth Customer

    The claims process and help completing and filing a claim is not user friendly.

    Review Updated: 06/18/2023

    I filed a claim weeks ago and have no update. I also can't even find out if my claim is in process or what to expect. The claims system seems very unorganized.

    Was this review helpful to you?

    10 out of 10 people found this review helpful

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