Reviews, Sales, and Service Ratings for
Trawick International

I filed my claim. Their Website wouldn't let me log in with my policy number and information but I was able to submit my claim through email. I called a week later and they told me they had my information. It would be 60 days to process my claim I was told.

Wasn’t possible to get a representative on phone while abroad. Unable to register online from website.

A hurricane went through my vacation destinations about 6 days before my arrival. When I called Trawick to figure out what I would need to do to file a claim if I was unable to go, they were more than helpful on the phone and explained everything in detail with multiple cancellation options under the policy .

We called customer service during our trip when in Vienna. We selected the option for "medical emergency" as my husband was ill with Covid. We were surprised to wait around 10 minutes until a representative was available. She had difficulty locating a dr. for my husband in Vienna and had a hard time with the street names. Also she had a baby and dog barking in the background. In the end she told us to find a dr. and then submit a claim. With little research I located a place he could get a PCR test and found the Vienna government covid hotline, which arranged for a physician to come to our apartment.

no issues

Squaremouth website was straightforward to navigate and use.

Good customer service fir provides information fir the needs

Trawick was very helpful in clarifying a couple things that Squaremouth felt more comfortable having Trawick explain.

I have been waiting on Air France to respond to a request for payment to me for late departure and interruption of travel plans.

They have not yet responded (after 4 months) so I may need to file with SquareMouth.

Michael Bach
281-704-1559

I filed my claim with Trawick International on November 3, 2022. I received an automatic email response that said:

"Thank you for contacting our office.

We are currently experiencing an extremely high volume of claims. Claims are reviewed in order of receipt. To avoid delays, please review your claim documents to ensure all required documents have been submitted. If additional information is required in order to complete our review, we will contact you by email (or by mail if you chose not to receive electronic communications).
Claims Team"

As of Thursday, 11/10, (one week after the initial filing) I hadn't heard anything so I sent an email to the person who originally sent me the claim forms and as of today, Saturday, 11/12, I have not heard back from anyone at Trawick. I will be attempting to contact them again but, at this point, I am not happy at all with their service.